Announcement    WELCOME TO BEAD CLEARANCE DEPOT!
THANK YOU to all of my wonderful customers, especially my regular customers! I so appreciate you choosing me for your jewelry making needs! You have made it possible for me to fund my son's college tuition, and for that I am extremely grateful!!

PLEASE READ FOR IMPORTANT INFORMATION
I know this is long, but please take a few minutes to read this Shop Announcement in its entirety.
Just a friendly reminder before you order that I DO NOT ACCEPT CANCELLATIONS OR RETURNS. If you have placed more than one ORDER (not items, separately paid orders) PLEASE contact me via Etsy convo so that I can combine them. Please try to pay all at the same time; you can keep adding to your cart over a series of days at pay at the same time if you don't have time to shop. We are a really busy shop, and it's impossible for us to keep track of multiple orders over the course of a few days. I appreciate your help!

IMPORTANT!! IF THERE IS AN ISSUE WITH YOUR ORDER, CONTACT ME THROUGH ETSY CONVO ONLY, AND PLEASE CONTACT ME FIRST PRIOR TO LEAVING A REVIEW OF THREE STARS OR LESS. Sellers are not allowed to correspond with customers via their private emails, only through the Etsy convo system. The email address on my account is personal and I do not use it for business correspondence.
PLEASE GIVE ME THE COURTESY OF OFFERING A REFUND OR REPLACEMENT IF THERE IS AN ISSUE WITH YOUR ORDER RATHER THAN JUST LEAVING A BAD REVIEW. Bad reviews work against us as sellers, and it takes just as much time to send a convo than it does to leave a bad review. Please be kind. I have never had bad reviews until this year even after doing whatever is asked of me. Each bad review hurts on many levels. I am blessed with a very busy shop; mistakes do happen, not often. Sometimes vendors send defective items and they get shipped by mistake. All of this can be quickly remedied. I appreciate your consideration before posting a bad review for me and my Shop.
Sometimes, and not often, for various reasons, things will sell out, particularly with Clearance items. On the day your order is to be shipped, you will receive an email from Etsy describing the item and amount that was out of stock and refunded. These emails are generated by Etsy, not by me, so if you have your email notifications off, you will not know about a shortage until you receive your order. So kindly make sure your notifications are on! I order charms in bulk in order to offer reasonable prices, and many times, especially lately, the vendors "short" me and I run out unexpectedly. I apologize in advance should this happen to your order.

I AM NOT RESPONSIBLE FOR POSTAL DELAYS DUE TO COVID-19 AND USPS issues. Please be patient! No shipping times are guaranteed at this time, order at your own risk. I ship as soon as humanly possible, and that’s all I can guarantee. I do not give refunds for shipping delays, sorry.

SHIPPING INFORMATION
I ship every Monday and Thursday. So if you order on a Thursday afternoon, your order will ship on Monday.
ALL HIGH VALUE PACKAGES WILL REQUIRE A SIGNATURE. If you place two or more separate ORDERS within 2 days, they will be shipped as ordered unless you let me know to combine them. We pack at least 50 orders a day, with two people, and don't always notice that two or more orders were placed for the same person. This is for two or more ORDERS, not ITEMS. I do have Priority Mail as an option, but it does involve an extra charge. Priority Mail orders are shipped same day or next day.
PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT BEFORE YOU PLACE YOUR ORDER! This includes checking that your FULL NAME is on your Etsy order information. I can't ship your package to just a first name, last name, initial, or nickname. It's impossible for me to make changes to your address after I ship. If you have moved, chances are the package will be forwarded. When and if a package is returned to me due to an incorrect address, I will refund the purchase price only.
I RESERVE THE RIGHT TO LIMIT QUANTITIES. I DO NOT WORK WITH DROP SHIPPERS.

PLEASE "LIKE" MY FACEBOOK PAGE, BEAD CLEARANCE DEPOT, FOR OCCASIONAL COUPONS, AND NEW ARRIVALS AS WELL AS JEWELRY MAKING IDEAS!
ABOUT BEADS AND GEMSTONE BEADS....VERY IMPORTANT BEFORE YOU MAKE A PURCHASE!
ABOUT BEADS.....PLEASE READ BEFORE ORDERING!!
I sell many styles of crystal and gem beads. I love to sell them, but I am getting several bad reviews, which I never get, so please read and understand this before you order to avoid disappointment. Beads arrive loose in a plastic bag. Please be careful when opening them! My dimensions given are those provided to me by the vendors. SIZES MAY VARY by a millimeter or two occasionally, especially with natural gemstone beads. Please go by the LENGTH of the strand for your purposes, and not by the amount of beads as they, too, vary. If you need EXACT dimensions of what you are ordering, I will measure the exact items being shipped to you and will send you photos against a ruler. I will not refund due to slight variations in size or quantity as it's impossible for me to individually measure thousands of bead strands for accuracy prior to shipping, and all quantities and sizes are APPROXIMATE. Sometimes a minuscule amount of beads will differ from my description (1 or 2, 5 at most!). Strands are purchased as is from the vendor and may vary occasionally like this. Unfortunately, I sell so many every day that time does not allow me to count each and every bead prior to shipment. COLORS WILL VARY FROM MY PHOTOS. If you buy beads from anyone, you will find this disclaimer. I try my best to take accurate photos. Different monitors and electronic devices can distort colors. Usually, I find that the photo with the beads in my hand offer the most accurate depiction of color. I take photos under a light and sometimes it makes the colors lighter. If you need close up photos or additional photos for color, please let me know and I will send them to you. But please be kind, and don’t leave a bad review because of color distortions. Contact me via Etsy convo if there is an issue, and I will work to solve it. Many do not understand that Etsy sellers are punished for bad reviews, and they negatively impact our ability to sell on Etsy. Behind every shop is a person, not a big corporation, using Etsy to support their families. I realize you may be upset about an issue and want to lash out with a bad review, but it would sincerely be appreciated to give me the courtesy of an Etsy convo first.

IF YOUR PACKAGE IS MARKED "DELIVERED" BUT YOU DON'T HAVE IT
This happens all too often with the USPS. In most cases, your package will arrive within the next few days. in 99% of cases, and in 8+ years of selling on Etsy, this has been the norm. If it does not arrive within a few days, check with your neighbors and family members to see if they have seen the package. Check around your mailbox. Then, you can contact your local post office with the tracking number, and they will provide you with the GPS coordinates of where the package was delivered, and will be able to locate it for you. I have done this myself with packages that were being sent to me. Some of them were at the post office, and I didn't even know it. I do not give refunds for items that are marked delivered. When the USPS says it's delivered, it is! I apologize for any inconveniences with the USPS, but I'm sure you understand that this is out of my control once the package leaves my hands. Also, I am not responsible if the package is stolen from your mailbox or from your property. You can contact your local Police department to file a theft report. If you live in a high risk area, I can require a signature for your package at a $2 fee; just let me know. Etsy automatically closes down any case requests when the tracking says the package was delivered. Please understand that all I can personally guarantee is the day I will ship your package. Once again, I have no control over what the mail carriers do with the package once it leaves my hands. I also am not responsible if you provide an incorrect address to your Etsy account. There is no way for me to know what your current address is or if it’s correct, so it’s imperative to check it BEFORE you place your order.

ABOUT REVIEWS......OR IF THERE IS A PROBLEM WITH YOUR ORDER
PLEASE BE COURTEOUS AND CONTACT ME PRIOR TO LEAVING A REVIEW OF THREE STARS OR LESS. By doing so, you not only are not allowing me to make the situation right, but you are also compromising my ability to continue selling on Etsy. Etsy has new rules that do not allow sellers to continue selling with bad reviews. Kindly read each listing in its entirety prior to ordering; I give clear dimensions, take clear photos to give you an idea of scale, and will tell you as much pertinent information as I can in my listings. If, after you have read the item description, you have any questions, kindly contact me prior to ordering so that I can clarify for you. Please don't leave a bad review because of the size of an item, color, if it didn’t work out for a project you intended it for, or if you didn't read information contained within the listing. I work very hard for my customers and I appreciate every one; I never want anyone to be unhappy or dissatisfied, or to be stuck with a product that they can't use. Kindly send me a PHOTO of any issue with an item, and I will get back to you shortly with a resolution. I can't do anything for you without a photo, so please attach a photo with any correspondence about an order problem. Please contact me immediately if you have any issues, and please be fair and kind!

PLEASE BE AWARE THAT THERE ARE OFTEN VARIATIONS IN COLOR BETWEEN PHOTOS AND THE ACTUAL PRODUCT. Lighting and computer screens can make colors lighter or darker, and I can't control this. Bronze charms in particular tend to look lighter in my photos than in person, although this is not always the case. If you have any questions or concerns about colors, I am happy to provide additional photos or answer any questions prior to you ordering, and I do not accept returns for this reason.

TARNISH AND METAL ALLERGIES
Many people ask if my bangles tarnish. ALL metals will tarnish with the exception of stainless steel. These bangles are excellent quality, and I have sold them and used them myself for years. Please read the reviews for an unbiased opinion about them! They are not intended for everyday wear and you should not bathe or shower with them on. Tarnish can be removed with a simple polishing cloth.
I have been using a great product called JEWELRY SHIELD that I purchased on Amazon as a coating on my handmade jewelry that prevents tarnish and metal allergies. I highly recommend it! it looks like clear nail polish, and you paint it on with the little brush included in the bottle. So far, I've had great success with it.

I hope you have a great shopping experience at Bead Clearance Depot! Should you have any questions, concerns, or require more details or pictures of any of my items, don't hesitate to contact me at any time! Please contact me through Etsy only, and not my personal email. There is no way for me to link your order information through my personal email. I respond usually within 15 minutes to an hour. And please remember,
"IN ALL THINGS BE KIND".
Thank you!

Heidi