BilberryStudio

since we have had some cases that the parcels were rejected by the receiver because of having no name of the giver – as people can be sceptical to receive a parcel from somebody unknown – we are now no longer able to send the parcel without the giver’s name and address.

Shipping or Delivery policy:
I do not currently offer a visit for picking up the items and as well no combined postage for multiple purchase of the chocolate bouquets because the courier will charge per kg (not per address) and the bouquet is big.
Royal Mail 1st and 2nd class do NOT offer to deliver by a specific date/day. If you need something urgently then I strongly recommend Royal Mail Express / Special delivery.
Royal Mail / Post office is closed on Sunday and bank holidays.
My shop is closed during weekend and bank holidays. If you have purchased on Friday or during weekend and bank holidays, your parcel will be dispatched / sent out by Monday or the next day after bank holidays (but not at weekend).

Shipping or Delivery policy:
Please take a note that I cannot accept claims for replacement or refunds for customers that claim their item has not arrived IF THE TRACKING RECORD / THE PROOF OF DELIVERY BY ROYAL MAIL SHOWS THAT THE ITEM WAS DELIVERED.

Shipping or Delivery
Regards the date at which your item is expected to arrive Royal Mail states that the delivery timeframe for 1st and 2nd class is an aim, not a guarantee. Generally your item arrives within this estimated delivery date. If however your item has not arrived within the estimated delivery date, Royal Mail allows for 10 additional working days counting from the estimated delivery date (the date it should have arrived at your address) before the item is considered to be lost (10 working days for the UK, 20 working days for Europe, 25 working days for the rest of the world).
For ‘Special Delivery’ Royal Mail allows for 5 additional working days counting from the estimated delivery date before the item is considered to be lose

Shipping or Delivery policy:
For the rare case that an item arrives after the estimated delivery date, they mostly still do arrive within these additional working days. Please understand therefore that I can do nothing to speed up the delivery after the item is dispatched to postoffice and you are taking this very small risk that something might not arrive in within the estimated delivery date unless you have counted in as well the additional working days prior to placing your order. Also ‘Special Delivery’ is an option where speed is important.

If you have placed your order between Monday and Thursday your parcel is dispatched next day only if you select a ‘Special Delivery’ option at the checkout.

It's part of my shop policy that it's the responsibility of the buyer to ensure that their address is typed correctly and any house number/street address is entered. We can not be held liable or at fault for any incorrect spelling of shipping addresses and the parcel does not arrive for this reason