BrandMyKit

Throughout the site, the terms “we”, “us” and “our” refer to BRANDMYKIT (HUB 18 Ltd). This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. By shopping with us you agree to the following:

**Information We Collect**
To fulfill your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of clothing, for example), if you contact us directly.

**Why We Need Your Information and How we Use It**
We rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.
- To fulfil your order requirements

**Information Sharing and Disclosure**
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies, manufacturers & suppliers. We work with 3rd party on-demand suppliers at times. Your information will be shared with the most suitable supplier depending on your order and location, this may be outside the EU if necessary. This includes your Name; Company name; Shipping information; Order handling information. Your personal information is used exclusively to fulfill your order and make your buying experience a success. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

**Data Retention**
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

**Your Rights**
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. we describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we am required to store data for legal reasons) we will generally delete your personal information upon request.
-Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, We will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

**Product Representation and Variations**
The product images displayed on our website are for illustrative purposes only and may not always accurately represent the final product you receive. Due to variations in device models, the design, layout, and positioning of certain features—such as camera cut-outs, button placement, and other structural elements—may differ from the images shown. For example, the iPhone 16 model features a unique side cut-out for the new camera button, which may not appear in all product images. These variations are necessary to ensure compatibility with your specific device model and do not affect the overall quality or functionality of the product. By placing an order, you acknowledge that the product received may vary in appearance based on the device model selected.

If you have any questions regarding how a product will appear for your specific device, please contact our customer support team prior to making a purchase.

**Communication**
We aim to respond within 12-business hours

**Will I be charged customs for my order? **

International orders may be subject to additional customs duties and tax fees. These charges are determined by your local customs office and are beyond our control. Customs policies vary from country to country, so it's advisable to contact your local customs office directly to inquire about any applicable duties and taxes on your purchases.

Please note that any additional fees incurred are the responsibility of the customer.

**How to Contact Us**
For purposes of EU data protection law, more information about our privacy practices or if you have questions, you may message us directly or contact us by e-mail at hello@hub18.co.uk