CARAMELfs

Information we collect
To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. The additional information we will ask you is a delivery phone number (express delivery requirement) and your measurements for a custom order.

Why We Need Your Information and How we Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to our business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, We may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
• Object. You can object to (i) Processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

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Returns & exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 3 days of delivery
Dispatch items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Intimate items (for health/hygiene reasons)
Items on sale
Returns and exchange details
We accept Return and Exchanges and will do our best to help you. Please follow the instructions.

We recommend that you check your store size charts and select the right size for you before placing an order. Contact the seller if necessary to avoid order errors.

֍ By ETSY recommendation shipping taxes are included in price, This will reflect on your refunded sum in returning items with 20% less than the selling price.

֍ Within 3 days after receiving your order, you must contact us at the ETSY conversation to inform us about problem with your order.

֍ Messages and requests to return and replace items are only allowed on the Etsy platform. As Etsy keeps all conversations between seller and buyer, mistakes and discrepancies will be avoided. Emails sent will not be read.

֍ If you do not contact us within 3 days after receiving your order the product is not subject to refund. If the product is not returned within 14 days of receiving, it is not subject to refund.

֍ The goods must be returned as they have been received. Not washed, remade or worn. It should be with all the original labels.
Labels should not be removed or cut off. If the labels are removed, we will assume that the item is worn.

֍ If the returned item(s) is contaminated with particles, smells or makeup, you will be charged for cleaning it. If the product is damaged and can not be cleaned and sold again, we reserve the right to refuse refund.
The opening of each package will be filmed on a video.

֍ The amount of the merchandise will not be refunded if the item you want to return is made:
- with a personal order,
- There are changes to the original model
- The item is being discussed for making changes (removing or add items) or the garment is made on your personal measurements, different to the size chart

֍ All shipping and customs services and taxes are covered by the buyer.

֍ We recommend:
- send the shipment with a regular post services and registered - so chance of the product being lost is smaller.
- Do not insure the product further because it will cost you extra.
- Do not use unnecessarily large packaging because it will cost you extra.
- Don't write price more than 100 USD. because it will cost you extra charges.
If the shipment is not properly shipped and stopped at customs to pay additional import charges, it will be returned to you at your expense.
Keep all documents as evidence of the shipment and send me tracking number.

The refund for the returned goods is made within 10 days of receipt of the shipment.

We reserve the right to refuse refund if the return rules are not met.

INCORRECT ADDRESSED SEND SHIPMENTS WILL BE RETURNED BACK TO THE SENDER!

֍ Only for shipments from Europe the return address is:
JMK Design Ltd.
Momchil Tsvetkov
47 Cherni vrah Bul.
floor 2
Sofia, Hladilnika,
Bulgaria, 1407
Tel.+359 884 624 944

֍ For all other shipments the return address is :
JMK Design Ltd.
Jana Kosheva
GORUBLIANE, 17 Asparuh Str.
Sofia , 1138
BULGARIA
Tel.+359 884 624 944

It is possible delays in shipments due to holidays or force majeure (unforeseen) circumstances.
If there are unforeseen circumstances, we will do our best to solve the problem.

About Return fee.
The return fee is 20% of the value of the returned product. It applies to the amount due from the seller to the buyer after receiving the returned goods. The fee is payable after activation of free shipping for all products and aims to avoid abuse of free shipping. The percentage is formed by the cost of the delivery to be sent by the seller.

Example:
If the item you purchased is worth $ 100, you will be refunded $ 80 after applying the return fee