CentrouteMapCompany

If your prints arrived damaged, please send a photo of the entire damaged print.

Your print will be replaced free of charge. No need to send back or exchange.

Do not frame your print if it appears damaged. If you have framed your print, we are not able to offer a replacement or refund.

We are not able to provide replacements beyond 20 days from the date of delivery.

We only offer prints and do not send out any files.

We work with a printing partner to maintain color consistency between every print and to help international orders arrive in a timely manner. Depending on your delivery address, our printing partner will ship from one of their facilities in the US, Canada, Europe, Australia, or Japan so your prints arrive faster and safer.

No alterations of prints shown. Centroute Map Company has no association with any transit agency or organization, unless stated. Our prints are not official transit maps and our logo is on every print, unless shown otherwise. All maps, diagrams, and prints are designed from open sources, are original art, and up to date. Mass transit systems are always progressing and revising, if you see a print that needs updating or correcting, send a message, happy to chat about official revisions!

You will receive a tracking number once your order has shipped. Once shipped, we have no control of when or where it is located.

From the time of receiving the tracking number, most orders should arrive within 3 business days, and within 7 business days max. Message us if your print has not arrived within two weeks from the time of receiving the tracking number, as at that point we officially declare them lost in shipping.

If the tracking information states the shipment will arrive late or is stuck on a certain phase, please allow for an additional two weeks for delivery.

We do not offer refunds for delays caused by shipping. Please refer to your tracking information for the latest updates.

Most of our prints include our logo, unless otherwise shown. Our logo identifies our prints with pride, and a reference for identification. We have responsibilities to our transit partners to ensure our prints stay within contractual agreements and standards to ensure trademark protections.

We can not remove our logo if it is shown in the preview visuals.

None of our prints come with a watermark — a transparent element — that obscures the main subject matter of a print.

If your order is marked as delivered and the shipping courier provides photo proof of delivery, we recommend first checking around the delivery location shown in the photo, as well as with neighbors, your building staff, mail room, or anyone else who may have accepted the package on your behalf.

If you're still unable to locate it after checking, please contact us. While we aren't able to replace orders free of charge once the courier has confirmed delivery, we do offer replacement prints at 50% off to help get a new set on its way.