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Reviews
3.9
(107)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Angel on Jul 29, 2026
3 out of 5 starsgold running off but overall good quality
cheska responded on Aug 7, 2026
We're truly sorry for the unpleasant shopping experience you've had. We're glad that you appreciated the overall quality of the product, but we deeply regret that the gold wear let you down – we completely understand your feelings. We've reached out to you multiple times via private message with a compensation offer, hoping to resolve this properly for you as soon as possible. We look forward to your reply. Meanwhile, we've upgraded our gold plating process and added a wear‑resistance test before shipment to ensure better durability for all future items. Thank you again for your honest feedback – it helps us improve. We truly hope to have the opportunity to offer you more satisfactory products and services in the future.
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Angel on Jul 29, 2026
3 out of 5 starsgold rubbing off but overall good quality
cheska responded on Aug 7, 2026
We're truly sorry for the unpleasant shopping experience you've had. We're glad that you appreciated the overall quality of the product, but we deeply regret that the gold wear let you down – we completely understand your feelings. We've reached out to you multiple times via private message with a compensation offer, hoping to resolve this properly for you as soon as possible. We look forward to your reply. Meanwhile, we've upgraded our gold plating process and added a wear‑resistance test before shipment to ensure better durability for all future items. Thank you again for your honest feedback – it helps us improve. We truly hope to have the opportunity to offer you more satisfactory products and services in the future.
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Angel on Jul 29, 2026
3 out of 5 starsgold already rubbing off but good quality overall
cheska responded on Aug 7, 2026
We're truly sorry for the unpleasant shopping experience you've had. We're glad that you appreciated the overall quality of the product, but we deeply regret that the gold wear let you down – we completely understand your feelings. We've reached out to you multiple times via private message with a compensation offer, hoping to resolve this properly for you as soon as possible. We look forward to your reply. Meanwhile, we've upgraded our gold plating process and added a wear‑resistance test before shipment to ensure better durability for all future items. Thank you again for your honest feedback – it helps us improve. We truly hope to have the opportunity to offer you more satisfactory products and services in the future.
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Bethany on Feb 1, 2026
3 out of 5 starsThe item is lovely, it smells of genuine leather and is well made. However, the selling and delivery experience was confusing. I chose this shop because it claimed to be UK-based for faster delivery, but Philippine currency appeared during checkout and the initial dispatch email had no tracking. Delivery then took a full week, with a later update saying it was with Yodel just two days before arrival. This gave the impression the item may have been made overseas and forwarded from a UK warehouse, so I’m not confident the seller is actually UK-based. The estimated delivery was 21–29 Jan. I asked if it could be fast-tracked for a birthday and was told it would be, but it still arrived on 31 Jan. Overall, I’d recommend the product quality, but allow extra time for delivery and expect clearer transparency about where they’re based.
cheska responded on Feb 10, 2026
Thank you for your feedback! We're glad you like our products and sincerely apologize for the inconvenience.To clarify, all items ship from the UK. I work in the UK but set the store currency to Philippine Peso out of habit, which caused confusion. We're very sorry. Regarding the delivery, since you mentioned it was for a birthday, we prioritized and expedited the production of your order. However, the tracking updates are managed by the third-party courier and are beyond our control. We are very sorry that the package arrived later than expected and that tracking information was initially missing. We are now actively communicating with the courier to improve the tracking notification process and will add more detailed delivery time estimates to our store page to increase transparency.Thank you for your support.
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Nikki on Dec 30, 2025
3 out of 5 starsFirst time the item didn’t arrive. Seller offered a small refund in dollars rather than pounds and sent new parcel. Arrived much later than advertised. Item is great now it’s here but two weeks later.
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Serena on Mar 5, 2026
3 out of 5 starsThe dates in the diary are missing, poor quality pen.
cheska responded on Mar 18, 2026
Dear customer, Thank you so much for your purchase and for taking the time to share your valuable feedback with us. We truly understand your concerns. In fact, our notebook is intentionally designed without printed dates—this is to make it more flexible and practical for you to write and use at any time, without being limited by fixed dates. As for the quality of the matching pen, we have tried to contact you several times to work out a satisfying solution for you, but we haven’t received your reply yet. We always take every customer’s feedback seriously and will keep optimizing our products and service accordingly. Thank you again for your support!
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Ben on Sep 15, 2026
1 out of 5 starsI have had this phone case for around 6 weeks now but within the first 3-4 weeks it started to fall apart. The material that is used to make the pattern is just a soft rubber coated around a black plastic case. The corners and edges have worn through already, it looks cheap and awful, a refund would be nice!
cheska responded on Sep 30, 2026
We're truly sorry this phone case didn't meet your expectations – we understand your disappointment and sincerely apologize. We contacted you right away and processed a full refund. Your feedback helped us improve: we're working on better materials and stronger edges, and strengthening quality checks before dispatch. Thanks again for your honesty – we hope to serve you better in the future.
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Chelsea on Jul 21, 2026
1 out of 5 starsBlack snake print phone case
cheska responded on Aug 3, 2026
Thank you for your purchase and for leaving a review! This crocodile‑textured phone case features crisp, three‑dimensional embossing that gives it a smooth and premium feel, while the full‑wrap design offers great protection for your phone. We always place great importance on the quality and details of every product, hoping to bring you a satisfying experience. We look forward to serving you again next time! 😊
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Rebecca on Jun 26, 2026
1 out of 5 starsReally disappointed with the size of the pendant, the picture of the man wearing the necklace is really deceiving and it not true to size. Something that was meant to be a lovely father's day, turned out to be tiny and disappointing, don't get me wrong the personalization it great! but you can read the writing unless you are in kissing distance of them. The person was quick to respond back to me so that was a positive.
cheska responded on Jun 26, 2026
Hello, the dimensions of this product match the description on the product details page. We fully understand that you had a poor shopping experience this time, and we sincerely apologize for that. We will immediately follow up with our operations team to place the size specifications in a more prominent location on the page to prevent any further misunderstandings among other buyers. We apologize once again that the compensation proposal we previously offered did not meet your expectations.
About ChicLocksAndClips
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On Etsy since 2024
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