US Prices now include the 15% tariff!
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✨Shipping Delays✨
Shipping delays are not very common (outside of holidays) anymore. However, there are still rare times when packages outside of the EU can take 3-4 weeks to arrive.
If you have questions about your package or are feeling anxious about your package not arriving, please feel free to send me a message, and I will be happy to assist you :)
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✨General Shipping & Tracking information✨
All shipping comes with tracking. Please note that the tracking number may take a few days to activate.
- Local NL orders: PostNL and DHL
- International orders (EU and non-EU): Deutsche Post (DHL). Tracking takes 1-3 business days to activate while your package travels to a distribution point in Germany.🟒Once your order arrives in your country of residence, your package will be passed on to your local courrier (ex: USPS in the US, CanadaPost in Canada, LaPoste in France, etc.)
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✨In a rush?✨
🟒If you require faster shipping, please message me ahead of time, so that I can fast track your package and ship using Fedex. This service can cost anywhere from 20-60€ extra depending on your location
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✨Lost and damaged packages✨
Oops, it happens! Not often, but accidents can happen.
If your package arrives damaged, or does not arrive at all, send me a message and I will look into the issue immediately. I (almost) always guarantee that you receive everything you paid for or your money back. The exceptions are listed down below.
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✨Things that I do not offer refunds/replacements for✨
- Missed package pick-up. If you are not home while your package is being delivered, your delivery person may take it to a pick-up point where your package will be held for a limited period. If the package is not picked up during that time, I cannot refund or replace your order.
- Incorrect address. If your address is incorrect (old autofilled address, missing house number, wrong country, etc), I cannot replace or refund your order. Please double check your address before checking out.
- Unpaid customs/tariffs. You may be charged extra taxes if you are ordering from outside of the EU, which you are responsible for paying. If they are left unpaid and the package is rejected, I cannot replace or refund your order.