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Reviews
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Steven on Mar 16, 2024
5 out of 5 starsMy sweater is amazing! Looks just like the photos as advertised. Super comfortable! And Jacquelyn is great to speak with!! Answered any questions I had fairly quickly and is pleasant. Definitely recommend ClickClack Knits! Thanks again!
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aslfighters on Jan 27, 2024
4 out of 5 starsThe seller was really helpful. The freddy sweater is well made and comfortable.
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Vanessa on Nov 23, 2023
5 out of 5 starsBeautiful and great quality that will last!! I'm incredibly happy with my order and I can't wait to use it year round as soon as I feel a chill in the air 😁
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Parish on Oct 15, 2023
5 out of 5 starsI'm gonna wear this sweater for my own and not the costume I intended...it's just too nice.
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Alan on Sep 22, 2023
5 out of 5 starsAmazing and high quality sweater, looks exactly as shown in photos and feels great to wear
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Tyler on Jul 7, 2023
5 out of 5 starsFantastic replica from my most favorite horror movie of all time! Communication was excellent and the quality is fantastic. It’s soft, warm, and breathable. I almost felt bad for weathering it but I’ll probably buy another for my own personal use.
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Casey on Jun 9, 2023
5 out of 5 starsAbsolutely awesome work. I requested a custom sweater with extended arms to match a particular scene in the movie. The seller was very helpful in making that happen for me. I was only wanting it for Halloween but it arrived faster than I was expecting so I was able to wear it to the Monsterpalooza convention in Pasadena. My costume was a big hit even though all I did was paint on some scars and wear a cheap hat. Conclusion? 100% of the success of my cosplay came from that sweater. Now the sweater resides on a mannequin where it will become part of a NOES themed Halloween decoration.
Jacquelyn responded on Jun 10, 2023
❤️
Shop policies
We knit with natural yarns and premium acrylic - for the people who are unable to wear wool. We are always looking for new quality yarns to add to our collection. I love finding new wools as each one has it's own distinct feel. I also love very bright colours but appreciate not everyone does :)
We ship worldwide from the beautiful North East Coast of the UK and welcome custom orders. If you wish to ask any questions please contact me - Jacquelyn any time - I am really friendly and love to talk :)
Thank you for taking the time to look at our collection.
Jacquelyn & Iris x
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Custom orders are to be paid for before they are created.
By purchasing or ordering from ClickClackKnits via Paypal you confirm that all details you provide are correct and that the Paypal account has a confirmed shipping address. We have the right to cancel any payment which does not have a confirmed Paypal address.
You can cancel your in stock items purchase up until you receive the dispatch confirmation email. All Custom orders are final and can not be cancelled.
Shipping
UK items are dispatched via Recorded 1st class mail - 1/2 day delivery
Worldwide items by Air Mail small packets - 7/14 day delivery.
Shipping Upgrades for faster Tracked and Signed Delivery are available to add to your purchase.
*Worldwide - International Tracked and Signed - delivery within 5/7 days.*
Any import duty/ tax/custom clearance charges are the responsibility of the purchaser and we are not liable for these costs in any way.
In an effort to be environmentally friendly we use acid free tissue paper to wrap all our items.
Additional policies and FAQs
Please bookmark this site, our collection changes weekly.
Privacy
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of knitwear for example), if you contact me directly.
2. WHY I REQUIRE YOUR INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
5. TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. BUYER'S RIGHTS REGARDING MY USE OF PERSONAL INFORMATION AND MY CONTACT DETAILS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
I am Jacquelyn Jones. I am a data controller of your personal information. You can contact me by email clickclackknits [!at] gmail.com or write to me at 4 James Street, Annfield Plain, Stanley, Co Durham, DH9 7SL
More information
Frequently asked questions
Custom and personalised orders
You can request a custom order by clicking on the 'Request Custom Order' on the left hand side of the page under Items for Sale
Gift wrapping and packaging
All of our items are packed in tissue paper with ribbon ties. Fingerless gloves and headbands are shipped in an envelope, all other items are boxed for delivery.
Care instructions
All of our items come with care/washing instructions.
Sizing details
All sizing is listed in the description of each item.
How will my order be shipped.
We ship all items within the UK by 1st Class Signed For mail. Worldwide orders are shipped by Air Mail small packets. You can upgrade to Tracked and Signed Shipping at the checkout if you wish.
Some of our items include Tracked and Signed shipping and this is stated in the listing description.
Can I request Tracked and Signed Shipping Internationally
Yes you can add this to your purchase at the checkout. Some of our items are shipped by Tracked and Signed shipping and this is stated in the listing description.
Do you combine shipping costs for more than one item purchased.
Yes all our items have combined shipping costs for more than one item purchased.
What if I have given the wrong shipping address
If you have given us the wrong or an old address send us a message immediately after checking out.
If your item has not been shipped we can change the address on the package.
If you inform us after the item has been shipped, we are unable to retrieve the item from the postal system. In that case it is the responsibility of the buyer and no refund or replacement can be provided.
We always add our return address to parcels and in the instance of it returning to us, we will inform you and it can be sent again once the correct address is given and the return shipping cost is paid by the buyer.
Seller details
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