ColorsAndPortraits

You can request the cancellation of a drawing and you will get your money back only if the artist has not started with the drawing yet. If the artist has already started working on your order or if the drawing is already done, we cannot cancel your order.

You can change the photo you want for the drawing only if the artist has not started with the drawing yet. If the artist has already started working on your order or if the drawing is already done, you cannot ask for a different photo.

Take your time selecting the photo you want for the drawing, once the drawing is done, you can’t ask for a new drawing from a different photo for the same price. You would have to make a new order for a new drawing.

Yes, you can ask for any modifications up to 2 times in the same drawing after you have received the drawing in your email.

Backgrounds. If you want a background similar to the original photo but you have selected a solid color when you placed your order, you would have to pay an additional fee for the background similar to the original photo.

Adding facial features. If you have paid for a drawing with no facial features but you want to upgrade it and add facial features. You will have to pay for an additional fee.

You have one month to request any changes, after that the original files will be removed and the only copies available will be the ones sent to your email.

Unfortunately, each custom drawing takes a lot of time so returns are not allowed for these items or for any digital downloads. However, you can ask for modifications up to 2 times on the same drawing.

All the digital files will be sent to your email only unless you have paid for a physical copy as an Add on along your illustration. Otherwise you will receive only the digital file.

Yes, if not everyone is in the same photo, don’t worry! I can create the design based on separate photos and I can combine altogether.