CosmicCrowCo

Please handle your wearables carefully. Your jewelry should be the last thing you put on after getting ready and the first thing you take off.

All of my black and silver jewelry is nickel-free, lead-free, and hypoallergenic. To protect from oxidation, please store in an airtight bag or jewelry box that is in a cool, dry environment. To clean, wipe with a dry cloth.

REMOVE JEWELRY BEFORE
• swimming or showering
• strenuous activity
• sleeping at night

KEEP JEWELRY AWAY FROM
• lotion, perfume, or oils
• cleaning products
• water or soap

Everything in my shop is individually handmade when you place an order. While I try my best to keep each design as consistent as possible, slight variations in color, texture, & size may occur.

··ITEMS WITH MORE DESIGN VARIATION··
~ Designs using raw crystals or pearls
~ Designs utilizing cured UV resin
~ Designs that were hand-painted

I do not take responsibility for any lost or stolen items. Please keep track of your delivery so you know when your package is being delivered.

··WHAT TO DO WHEN YOUR PACKAGE IS MISSING··

1. Contact your local post office to confirm the time & place the package was delivered.

2. Ask all household members and neighbors if they have seen your package.

3. After a few days, if you haven't found your package, fill out a missing mail report.

4. If you still don't know, please contact your local police & report as lost/stolen.


Before ordering, please make sure you’ve entered the correct mailing address and that the delivery location is as secure as possible. Orders returned to me will be partially refunded, not including shipping fees.

Custom orders are welcome! If you see something you like in my shop or have a cool idea, but want it more specific to you, please message me & let’s create some magic!

I also accept wholesale and large-quantity orders. Please reach out to discuss lead times, order minimums, fees, etc; so I can get that started for you!

RESERVED LISTING
All custom & wholesale orders will have a private reserved listing which will remain in my shop for 30 days. After the purchase window closes, the listing will be removed.

The time I need to prepare an order for dispatch varies. This is not my full-time job (yet) so I usually spend my weekends creating your orders!

Delivery dates are not guaranteed! Once the USPS has your package, it is out of my hands.

Items ship via USPS with a tracking number & don’t include insurance. Typically delivery takes 3-5 business days, but can be longer (especially during Christmas).

If your order does not arrive within 10 business days of dispatch, please file a "delayed mail" complaint with USPS and message me on Etsy so I to can try to resolve the problem.

All items are sent in a secure bubble mailer. Damages are rare, but if your order arrives broken, message me photos of the damaged item & package within 3 days of delivery.

IF YOU BREAK OR LOSE YOUR ITEM
Damages or losses that occur after delivery can't be refunded or returned. However, I'm happy to send certain replacement parts for a fee (to cover shipping & materials)

DISCONNECTED JUMP RINGS
Because jump rings are easily repaired, they are not covered by my policy. I try to make sure jump rings are closed as securely as possible, but because I don't have welding equipment, I can't guarantee that parts don't slip off.

Any discounts or coupon codes must be applied at the time of purchase. No refunds will be given for discounts not applied at the time of purchase.

Most items in my shop are handmade by me, however, some items are produced by my production partners, in NC & DE, 24 hours after your purchase. While I design the original artwork for these products, my partners are the ones manufacturing & shipping them out.

Because of this, I cannot accept returns, unless they arrive damaged or the package was never delivered. Cancellations must be placed within 24 hours of purchase. Products that fall under this category will have this warning in their description.

PRODUCTS THAT APPLY:
- Moon Phase Astrology Wall Clock
- 2022 Lunar Moon Phase Calendar

If the item has not been shipped I’m happy to offer a full refund!
I do not offer refunds/cancel if the item has already been shipped out.

I DO NOT accept cancellations or refunds on custom orders.