CupidlyCrafted

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
1. Information We Collect
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.
You may also choose to provide us with additional personal information (for example, for a personalised or custom order) if you contact us directly.
2. Why We Need Your Information and How We Use It
We rely on several legal bases to collect, use, and share your information, including:
To provide our services. We use your information to fulfil your order, settle disputes, and provide customer support.
To comply with legal obligations. We retain necessary information for tax, accounting, and business record purposes.
For our legitimate interests. We use your information to improve our services and to comply with Etsy’s Seller Policy and Terms of Use.
With your consent. If you have opted in to receive marketing messages or updates from us, you may withdraw your consent at any time by contacting us.
We will never use your personal information for unsolicited marketing or share it with third parties for their marketing purposes.
3. Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. We share information with Etsy as necessary to provide our services and comply with our obligations under the Etsy Seller Policy and Terms of Use.
Service Providers. We engage trusted third parties to perform functions such as delivery (for example, Royal Mail, Evri, or international couriers). Your information is shared only to the extent necessary to perform these services.
Professional Service Providers. We may share limited data with accounting and IT support services who help us operate our business securely and legally.
Compliance with Laws. We may collect, use, retain, and share your information if required to respond to legal processes or to comply with tax and regulatory obligations.
We do not sell or rent your personal data.
4. Data Retention
We retain your personal information only for as long as necessary to provide our services and as described in this Privacy Policy. However, we may also be required to keep this information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
We generally keep your data for up to 4 years.
5. Transfers of Personal Information Outside the UK or EU
We may store and process your information using secure third-party hosting services located outside the UK or EU. When we do, we rely on legal mechanisms such as the UK-EU adequacy decisions or Privacy Shield-certified providers (for example, Google Cloud) to ensure your data remains protected to GDPR standards.
6. Your Rights
If you reside in certain territories, including the UK or EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, others apply only in certain cases:
Access. You have the right to access and receive a copy of the personal information we hold about you.
Change, restrict, delete. You may request that we correct or delete your personal information, except where we are required to retain it for legal reasons.
Object. You can object to our processing of some of your data (for example, if we rely on legitimate interests).
Complain. You may raise a concern with your local data protection authority if you believe we have misused your information.
You can contact Etsy directly if you wish to access, correct, or delete personal information held by Etsy.
7. How to Contact Us
For purposes of UK and EU data protection law, Cupidly Ltd is the data controller of your personal information.
If you have any questions or concerns, you may contact us at:
Email: hello@cupidly.co.uk
Postal Address: Our Hq, Office 50, 24 Fairley Street, Glasgow, Scotland, G51 2SN, United Kingdom