CurlySheepStudio

Shipping

All paintings/drawings are shipped with DHL/Deutsche Post
Delivery time:
Europe : 3-10 business days
USA, Canada, Switzerland, Norway: 10-30 business days.
Australia, Asia, Israel, Middle East: 10-30 days.

If you need your painting urgently please contact us and we’ll try to find a solution.

A tracking number will be emailed to you after we ship out your package. All of our paintings are insured against any damage or loss.

Currier usually makes 3 attempts at delivery. If you're not able to pick up the package they will keep it for 7 days. After that, the package is considered abandoned.
Please make sure you can collect the package on time before it gets abandoned. We’re not responsible for any loss in that case.
Please include your phone number during checkout, in case a courier needs to reach you during delivery.

International customers are responsible for paying all duties & taxes on arrival which vary by country. Please check with your local customs office to determine how much your taxes will be.


Returns, Exchanges, and Cancellations

We gladly accept returns, exchanges, and cancellations
Contact us within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 6 hours of purchase

Returns (with the exception of CUSTOM Paintings) accepted within 21 days after receiving an item. Please contact us within 14 days after receiving an item to authorize the return.
The Artwork must be returned in original package and condition, with insurance and tracking number. In case of a return, the shop is not liable for items lost in the mail if there is no insurance and tracking number provided.
The customer is responsible for all shipping costs, including return shipping, and customs fees (import charges of returning packages). All the returning international shipments may be held by Customs for verification.
We do not offer returns on Custom Orders or Made-to-Order paintings since they are created specifically for you. All deposits for the paintings, custom orders or made-to-order are non-returnable.

We accept cancellations only within 6 hours of purchase.
In case of cancellation after 6 hours of purchase, a buyer is responsible for all costs of used materials:
- In case of cancellation after 6 hours and between 2 days (48 hours) of purchase, we charge 20% of the price.
- In case of cancellation after 2 days (48 hours, and later) of purchase, we charge 40% of the price.


Damaged items

If a damaged item is received because of the shipping process, weather, custom inspection etc. buyer should contact the seller and provide evidence of damage (a note from the carrier stating the damage and digital photos) the same day of receiving the damaged item. Please check the shipping box carefully before you put your signature, reject the item if the box/tube is clearly damaged.
Buyer will be able to get a full refund for the item or a replacement only if the buyer follows the instructions above. The seller has the right to keep the damaged item if it's in repairable condition, or the buyer can get a partial refund if a buyer chooses to repair the item.

If you have any questions, please contact us. We are happy to answer all the questions you may have and resolve any problems as soon as possible.