EtchDen's Short Story
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Announcement
Last updated on Sep 2, 2026
Reviews
5.0
(2939)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Etsy buyer on Jul 9, 2026
5 out of 5 starsI love it! Very cute and great quality!
Cara responded on Jul 14, 2026
Thank you! 🙂
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Logan on Jun 7, 2026
5 out of 5 starsWhat an awesome case! Unique and special is an understatement! I reached out inquiring a special design I had in mind and Cara without hesitation designed my idea on the case and had it shipped out same day! Highly recommend getting a case ordered!
Cara responded on Jun 7, 2026
Thank you so much for the great feedback and your purchase! I'm delighted to know that you love it 😊
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Katie on Sep 1, 2026
5 out of 5 starsNice phone case, I love it! I had a question and seller was quick to respond as well:)
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Bradley on Sep 1, 2026
5 out of 5 starsThis item turned out even more amazing than expected. The seller had great customer service and went above and beyond to provide a great product. The seller even worked to customize my design to make it an even better match for what I wanted. It really turned out amazing
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JT on Sep 1, 2026
5 out of 5 starsThe case was a great quality item. It matched the description and had additional options to make it the case you want and need. This case exceeded my expectations.
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Samantha on Aug 28, 2026
5 out of 5 starsThis case was a gift for my husband. She went the extra step to customize his case. The mock up version was great but when I saw the real thing it was beyond my expectations and so pretty. He loved it. I love it!! It arrived sooner than expected as well. So happy I was able to find this shop. She did an absolute amazing job. Could not have asked for better. Thank you so much.
Cara responded on Aug 30, 2026
Thank you!! ☺️
About EtchDen
Sales
9,214
On Etsy since 2020
Shop members
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Cara
Owner
I am the owner and sole member of EtchDen, located in Texas. My business is a registered LLC, since 2021. I have been laser-engraving since late 2020. I served a total of 16 years between the Army Reserve/National Guard, with one tour to Afghanistan.
Production partners
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Phone Case Wood & "Frame" Manufacturer
China
They cut the wood for me. They also build the phone case frame. I laser-engrave the wood and cut & add the leather myself.
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Design Shop
United States
I often purchase design files from others to save time. I can do some design/CAD work myself, but to an extent. I lack the artistic skills to do it all from scratch. I can start with a base image and go from there, when necessary, but it can take hours to do.
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Leather shops & resellers
United States
They provide the leather I use to make a final product.
Shop policies
Last updated on May 29, 2026
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 3 hours of purchase
More information
Last updated on
Aug 13, 2026
Frequently asked questions
RETURN/EXCHANGE POLICY - USA ONLY
Contact EtchDen on Etsy within 14 days of delivery for return/exchange of unused, non-customized, & non-personalized items. Returns/exchanges are NOT accepted on custom/personalized items. Returns for buyer’s remorse, an exchange, or anything else that is not the fault of EtchDen, are accepted, but will NOT include a refund of original shipping. The buyer also covers return shipping. My shipping is labeled as "free", but it is added in to the purchase price. It is not refunded to me by the shipping service, therefore, not refunded to you. Return-only items will require a 15% fee to cover Etsy fees I paid. Items must be returned & examined before a refund is processed.
CUSTOM & PERSONALIZED ORDERS
PERSONALIZATION:
I can personalize (with letters/words) any engraved phone case on my Etsy page without an additional charge. But, I will need to be able to reach you for approval of the design proof. If I cannot reach you, it will delay the order. In most cases, I will cancel the order if I cannot reach you by the due shipment date. Personalized items cannot be refunded without fault of EtchDen. For phone cases, PLEASE be sure of the phone model you select.
CUSTOM:
I have separate listings for custom design phone cases, since this usually requires images & editing outside of simple words & letters. These cannot be refunded without fault of EtchDen. For phone cases, PLEASE be sure of the phone model you select.
PROCESSING TIME
PROCESSING:
Unless I am away, I will ship unengraved phone cases within 1 business day or same day. Engraved items depend on the design. This can be same day, up to 4 days. Most often it is 1 business day. This also depends on how late in the day it is ordered. Processing time is separate from shipping time. I do not ship on Saturday, Sunday or postal holidays.
HOW TO SEND AN IMAGE
Best Method:
•Attach the image file to the order under "Personalization". If this option is not there, that sales listing may not qualify for custom images. This is for listings titled with the word "Custom" in it.
Second Method:
•By Etsy message/chat.
Last Resort Method:
• Unsupported file types can be sent to email: etchden@gmail.com.
Image Tips:
• Images can be sent before/after an order is placed.
• Most file types are accepted.
• Send crisp, clear images. If a photo, be sure there is good lighting.
My custom buyers can attest to the attention I put forth into making sure they like the design. Your time & mine, are precious. Please inquire with the intent to purchase.
GIFT WRAPPING & PACKAGING
$2 GIFT WRAPPING:
For phone cases, I use a black gift box that is for phone cases. I normally do not wrap this. If you want it wrapped, let me know.
I do not add ribbons or bows, they will get crushed anyway.
PACKAGING FOR REGULAR SHIPMENTs:
Phone cases will have a plastic protective sleeve or be wrapped in tissue paper. Then most are shipped inside a plastic, waterproof bubble mailer. I do not brand my packaging.
ITEMS DAMAGED IN SHIPMENT
I kindly request patience with the buyer on this. This does not happen often. If you receive an item that appears to have been damaged in shipment, please contact me immediately with several photos of the damaged item AND the packaging. I will need this to make a claim with the shipping carrier. It takes several days to hear back. USPS has been denying most claims, unless the package/item are brought in. Unfortunately, that means the buyer has to take it to USPS. This is inconvenient, but sadly their tactic to encourage us to give up, while we take the losses for their mistake. If the buyer cannot take the package in to USPS, the buyer can create a case with Etsy. If Etsy denies it, then EtchDen will have to cover it.
INSUFFICIENT ADDRESS
If you find that your order has an inaccurate address, contact me ON ETSY before I ship the item. I am not responsible if you do not tell me in time.
If you provide an insufficient address & the item is returned to me, the buyer is to cover the costs of reshipment if they still want the item. If I cannot reach you, or they no longer want the item, I will refund the order minus the shipping costs and a 15% restock fee. I will not be refunding personalized/custom items & will keep attempting to reach the buyer for reshipment. If the error is on me or the shipping service, I will take care of the reshipment cost or refund they buyer, whichever they choose.
DELAYED OR LOST SHIPMENTS
FOR U.S. BUYERS:
I am not responsible for delays of a shipping service, but I will attempt to reach them if there is a concern. If the package appears lost, allow time for their attempt to locate it before asking for a refund/replacement. Sometimes this can take a few days. If it appears the package is surely lost, Etsy or myself will refund you, or I can send a replacement.
INTERNATIONAL:
If your package is lost/delayed in your country, it would be easier if you contacted your country's postal service. I cannot call outside the U.S. without paying a hefty phone bill. If I can find another way to contact them, I will make an attempt. If it cannot be found, you will receive a refund or replacement.
DISCLAIMER
My products are not affiliated with, sponsored by, or endorsed by Apple Inc., Samsung Electronics Co.,Ltd, LG Corporation, Motorola Inc, or Google LLC. All of their trademark names, logos, and their product shown in photos, are the property of those companies and are used here solely for identification purposes.
RETURN/EXCHANGE POLICY - INTERNATIONAL
Contact EtchDen on Etsy within 14 days of delivery if you have a concern with the item. Buyer's remorse or any reason that is not the fault of EtchDen, will not result in a refund/exchange. Shipping is simply too costly for international. Please be sure of your purchase. If there happens to be a legitimate concern with the item, please contact me.
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