GreekLeatherLab

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from GreekLeatherLab or contact me through Etsy or its related services.

This policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example) if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support.

When you have provided your affirmative consent (e.g., if you sign up for my mailing list, which you may revoke at any time).

Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Compliance with laws (GDPR/Tax Law): I use your information as necessary to comply with my legal obligations, resolve disputes, and enforce my agreements.

3. Information Sharing and Disclosure
I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy: I share information with Etsy as necessary to provide my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service Providers (Delivery): I engage trusted third-party delivery companies to perform functions and provide services to my shop, specifically DHL EXPRESS. I will share your personal information (Name, Address, PHONE NUMBER) with these third parties, but only to the extent necessary to perform these services (ensuring successful delivery).

Business Transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements (typically kept for a period of 5-7 years for tax and legal compliance in Greece/EU).

5. Transfers of Personal Information Outside the EU (For EU Customers)
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer (or other relevant legal basis, such as standard contractual clauses).

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, Restrict, Delete: You may also have rights to change, restrict my use of, or delete your personal information. Except in certain circumstances, such as where I am required to store data for legal reasons, I will generally delete your personal information upon request.

Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. How to Contact Me
For purposes of EU data protection law, I, Nikos Douvis, am the data controller of your personal information. If you have any questions or concerns, you may contact me at:

Mailing Address: Xrysostomou Smyrnis 23, Argyroupoli, 16452

Email Address: greekleatherlab@gmail.com