HarleyandCho

Yes, we produce and ship orders worldwide. If you have any doubts, please check the recent reviews. You may also message us. We will respond within the next 24 hours

Yes, it is absolutely safe. You will get your order within the terms described in the listing purchased.
Our orders are shipped out from Ukraine

Delivery takes about 2-4 weeks. It depends on your location and customs processing, so we can’t guarantee the exact arrival time.
Average delivery time to
the USA, Canada - 2-4 weeks
EU and NON-EU countries - 2-3 weeks
Everywhere else - 2-5 weeks
Please make sure the delivery address is correct, otherwise, the order cannot be delivered! And do not forget to add you phone number.
We use it only for delivery purposes
Improtant!
Please note we are not responsible for any duties and taxes that may apply due to regulations of your country.

When your order has been shipped out, we send you a tracking number. You can use it to track how the order is being delivered.
If you have checked the tracking number and you still do not understand where your order is as the status has not been changed for a while ir it is unclear, please message us.
We will check where your order is

The buyer is responsible for all taxes and duties of their country.
We understand that some extra taxes might be unexpacted for you, but we cannot change it.
If you have any doubts about possible custom duties before the purchase, you may message us and we will share our experience with you.

Every item has instructions helping to choose the correct size in the description. We also prepare visual instructions. You may find it among the listing images.
And you can message us if you have any doubts. We will help you to choose the correct size for your pet.

Personalization:
We can add a pet’s name to the bowls stands and wooden frames. Other products cannot be personalized.
Be aware, personalized items are not the subject of return or exchange
Customization: We are sorry but we do not accept any custom orders

We accept non-personalized and non–customized items for return or exchange. The exchange or refund will be provided within 14 days since the item has been received by us if the item is in its original condition without any damage.
The shipping costs are covered by a buyer.

All our covers are removable and machine-washable.
The inserts with memory foam filling are NOT washable.
The inserts with hollowfibre or similar filling are washable.
If you are not sure what type of the inserts you have, please message us and we will provide you with the recommendations

To support the original condition of the bowls, please keep them clean and dry. Avoid any water or other liquid left on the top of the stand. High humidity may cause some imperfections both on the top and stand itself.