Sharing Love Through Thoughtful Gifts
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Reviews
4.7
(1788)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Cynthia on Oct 19, 2026
5 out of 5 starsVery beautiful! It’s a little smaller than I expected, I should have gone with a bigger size. But the quality is excellent, and looks perfect in the nursery! Thank you!
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Leslie on Oct 17, 2026
5 out of 5 starsSuch amazing quality and customer service! The shop owner reached out with suggestions for design to get the best quality which I greatly appreciated. They had no problem making tweaks to the design when asked. This was a gift for my daughter and it's now her favorite sweatshirt!
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Vanessa on Oct 16, 2026
5 out of 5 starsI absolutely LOVE this guest book! Love the homemade feel it has and it’s such amazing quality. Can’t wait for everyone else to enjoy it at my wedding 💜
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Heather on Oct 15, 2026
5 out of 5 starsThis turned out beautiful. I looked at so many sellers before settling on this one. I wanted something that was in a real wood hoop and looked handmade, not mass produced, which is what I got! I requested different colors because I ordered two different name versions and the seller was happy to differentiate them. While the shipping was pretty slow, I wasn’t in a rush for them. They looked perfect when I got them so I didn’t mind waiting! If you aren’t worried about fast turn around time, I highly suggest!
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Etsy buyer on Oct 13, 2026
5 out of 5 starsIncredible quality! We can’t wait to use it for our wedding
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Hilary on Oct 12, 2026
5 out of 5 starsThis looks exactly as pictured and my spooky sister absolutely LOVED it for her birthday present. Highly recommend.
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Taylor on Oct 10, 2026
5 out of 5 starsSuper cute and really high quality!!! I requested a special order and it was done with no problems and looks amazing!!!! So happy with my order
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About HelenMappleShop
Sales
10,754
On Etsy since 2024
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See in original language
Shop members
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THI HANH VU
Owner
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Hellen X Craft
Customer Service
Production partners
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CustomHub NY
NY, United States
They have me created a few of my products since i could not keep all of the stock here.
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Production partner
United States
They produce for me
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Production partner
Canada
They produce for me
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HPW Delaware
New Castle, DE
They helped with moving order from partners to me for quality checking before sending them out to shipping carrier
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Production partner
Carson, CA
They help me fulfilling my orders
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Production partner
Elk Grove Village, IL
They help me fulfilling my orders
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Production partner
Springfield Gardens, NY
Production partner
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Production partner
Flower Mound, TX
They help me fulfilling my orders
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Xinh Embroidery - Traditional Craftmanship
Hanoi, Vietnam
Xinh Embroidery is our main production partner, specializing in traditional craftsmanship. Located in Hanoi, Vietnam, they are responsible for creating a large portion of our embroidered pieces with care and detail.
Shop policies
Last updated on Oct 7, 2025
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Digital downloads
Instant downloads
Your files will be available to download once payment is confirmed. Here's how.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 12 hours of purchase
More information
Last updated on
Dec 17, 2025
Frequently asked questions
❌ Can I cancel my order?
Yes, you may cancel your order within 24 hours of purchase for a full refund.
After 24 hours, your order enters production, and cancellations will be eligible for a 60% refund of the original order value.
🧷 Do you accept returns or exchanges?
We gladly accept returns or exchanges if your item arrives damaged, defective, or incorrect due to our error.
- Contact us within 7 days of receiving your item
- Return the item within 14 days of delivery
- Items must be unused and in original condition
⚠️ We do not accept returns for custom-made items unless they arrive damaged or incorrect.
🧵 Can I make changes to my custom design?
Yes — but please note the following policy:
- Once the initial design sketch is completed, switching to an entirely new image will require a redesign fee (up to $30).
- If you request extensive edits (over 35% change from the approved design), a modification fee (up to $20) will apply.
📬 When do I need to confirm my custom order?
Custom orders require your confirmation within 24 to 48 hours
If we don’t hear back by then, we’ll proceed with production to ensure timely delivery.
⏳ What are your processing times?
- Standard items: 3–5 business days
- Custom orders: 7–10 business days after final confirmation
Rush options may be available — feel free to reach out!
🌍 Do you ship internationally?
Yes, we ship worldwide!
📝Please note: International buyers are responsible for any customs duties, taxes, or import fees incurred upon delivery.
🚚 Do you offer tracking?
Yes! All orders are shipped with tracking numbers, which will be provided upon dispatch.
Shipping estimates are shown at checkout.
⚠️Note: We are not responsible for shipping delays caused by carriers, customs, or weather.
📦 What if my package is lost or stolen?
We are not responsible for packages once they are marked as delivered.
It is the buyer’s responsibility to provide a secure and accessible delivery address.
That said, we’re always here to help — if your package goes missing, please contact us, and we’ll assist in tracking it down.
🛠️ What if I receive a damaged or incorrect item?
We're so sorry for the inconvenience — and we’ll make it right.
Please contact us as soon as possible and we’ll happily offer a replacement or refund.
📝 Note: Damage from normal wear and tear is not eligible for refund. However, if you believe your item has deteriorated unusually or excessively, contact us — we’ll evaluate your case individually.
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