Custom Handmade Jewelry, Specializing in Engagement Rings,Wedding Bands,Custome Rings.
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Announcement
Last updated on Apr 9, 2026
Reviews
4.8
(2255)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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HB on Sep 28, 2026
5 out of 5 starsGreat craftsmanship and we are excited to show off on wedding day.
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Olivia on Jul 8, 2026
5 out of 5 starsIt’s arrived on time for the proposal!! I’m extremely grateful!
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Nico on Jun 16, 2026
5 out of 5 starsit's beautiful but my fiance hasn't even been wearing this for a month and it has warped EDIT: we were able to reshape it after the fact and it hasn't warped since
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Cody on May 29, 2026
5 out of 5 starsAbsolutely stunning! Came as described and it looks beautiful! The seller was very communicative and double check with me every step of the way and even provided final product pictures before shipment to ensure everything looked right. Absolutely love it.
Rosanne responded on Jun 5, 2026
Thank you for your feedback. We appreciate your satisfaction with our service and are delighted that you like this ring. We look forward to creating more jewelry for you!
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Ethan on Oct 17, 2026
5 out of 5 starsBeautiful item! I got this as an anniversary present, and it was exactly what I was looking for!
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About HepGem
Sales
8,584
On Etsy since 2019
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Custom Ring Drawing -
Micro Pave Stone Setting -
Lee is polishing -
the process of making a ring
Shop about video description
Shop members
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Rosanne
Owner, Designer, Maker
I’m a designer & goldsmith,I love my job.This is a part of my life.
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Lee
Customer Service, Assistant, Polish
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Nicolle
Photographer, Shipper
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Jane
Maker, Customer Service
Assistant, Stone Setting
Shop policies
Last updated on Mar 3, 2022
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Last updated on
Dec 23, 2025
Frequently asked questions
Custom and personalized orders
We are available of customized order.
You can send us the pictures or illustration then We can start to talk about your dream piece.
For our products, it is also possible to change the center stone, side stones and materials. If you have any ideas for our products, please let us know.
For custom designed orders, additional fees might apply.
Can I change my address once an order is placed?
We do not suggest to do that since the address is not verified by etsy if your package gets lost during transit we are not responsible for it . Please make sure your address is correct before placing an order.
Return Policy
Please contact me within 3 days of delivery if you are not satisfied with the purchase.
For returns, packages must be shipped within 7 days of receipt and provided with a tracking number. Please note that the buyer is responsible for return shipping costs.
All items are required personal sizing and metal for you, I am not able to issue full refunds.
If you return the product for personal reasons (no quality issues with the product)
A handmade fee of 30% of the order total will be deducted.
For custom orders:
Custom is considered anything we have designed for you, Including engraved items and Plus size rings (Over 9.5US or Less than 3.5US)
Notice on Gold Jewelry Orders
Dear customers, due to the recent rise in gold prices, our raw material costs have increased sharply. Some of our gold jewelry listings may not have been updated in time to reflect the latest prices.
If you place an order for a piece made with 9k/10k/14k/18k gold, we’ll double-check the current gold cost before production. In rare cases where the listed price is below cost, we’ll kindly contact you to discuss a small price adjustment (typically $50–$400 USD).
If you prefer not to proceed, no worries at all — we’ll be happy to help you cancel the order with a full refund.
We truly appreciate your understanding and patience as we update our prices. Thank you so much for your continued support and trust in our handmade creations. 💛
Production Time
Production Time: Since all rings are handmade according to orders, it takes about 13-15 working days (excluding weekends) to make, and 5-8 working days to arrive.
Cancellation of order
Yes, we accept order cancellations. Customers can cancel their orders unconditionally within 24 hours of order commencement, with no fees. For orders cancelled after 24 hours, a 20% handmade fee will be charged on the refund; for orders cancelled after 7 days, a 40% customization fee will be charged on the refund.
Ring Size
Please note: the sizing may slightly vary by jeweler. I use standard US ring size. All Sizes available in 3.5 US--9.5US (Ring size available in full, half eternity and quarter sizes; Please confirm your size before ordering.)Larger and smaller sizes are available.please contact us first.
How do I care for my jewelry?
It is important to properly care for simulated diamonds to keep them shiny and radiant for many years.
Remove your ring when working out, showering or bathing, when applying lotions, using hairspray, or chemicals such as acetone.
Use a soft brush to clean the stones themselves, scrubbing gently with warm, mild soapy water to get rid of any dirt accumulation. Rinse the stones well in warm water, since soap scum can build up easily, and then pat it dry with a soft, clean cloth.
Do you offer warranty? What is it like?
We stand behind the quality and craftsmanship of our jewelry. All repairs within 30 days of purchase.
Warranty does not include: The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing. Damage due to wear such as worn or bent prongs or the resulting loss of gemstones. Our manufacturing warranty excludes coverage for wear and tear. Theft or loss of the ring.
Please note that all jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Precious metals, especial prongs, wear down over time and may require restoration work as part of normal maintenance.
Expedited Orders
We provide expedited order service, it takes about 7-10 working days (excluding weekends) to complete the ring, and 3-5 working days to arrive, if you are in a hurry to get the ring, please contact me.
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