Home Twist Privacy Policy
This Privacy Policy describes how and when Home Twist (UK) Ltd. collects, uses, and shares information when you purchase an item from Home Twist (https://www.etsy.com/uk/shop/HomeTwist), contact me, or otherwise use my services through Etsy.com or its related sites and services.
You agree that by purchasing an item from Home Twist or otherwise interacting with Home Twist, you have read, understood, and agree to be bound by all of the terms of this Privacy Policy. If you do not agree, you must leave Home Twist immediately.
I may change this Privacy Policy from time to time. If I make changes, I will notify you by revising the date at the top of the page.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy or through Home Twist. You can reference the Etsy Privacy Policy to learn more about Etsy’s privacy practices.
Additionally, I will make every reasonable effort to inform you when I interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.
Information We Collect
To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information from time to time if you contact us directly.
Why We Need Your Information and How We Use It
We collect, use, and share your information in several legally-permissible ways, including:
• As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide you with customer support;
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list or to receive notifications from us;
• If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and
• As necessary for our own legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (a) providing and enhancing our services; (b) Compliance with the Etsy Seller Policy and Etsy Terms of Use; and (c) use of your e-mail address for remarketing on Facebook, Google, or similar.
Information Sharing and Disclosure
Protecting our customers’ personal information is crucially important to our business and something we take very seriously. For these reasons, we share your personal information only for very limited reasons and in limited circumstances, as follows:
• Right to Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Right to Change, Restrict, or Delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (such as where we are required to store information for legal reasons), we will generally delete your personal information upon your request.
• Right to Object. You can object to (a) our processing of some of your information based on our legitimate interests and (b) receiving marketing messages from us. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue storing and using your information or if it is needed for legal reasons.
• Right to Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
• Please note that we do not accept returns or exchanges for custom orders. Custom orders are personalized items made specifically for you based on your specifications, and therefore, they cannot be resold. We take great care to ensure that custom orders are made to your satisfaction, and we work closely with you throughout the process to ensure your requirements are met. However, due to the customized nature of these items, we cannot accept returns or exchanges unless they arrive damaged or defective. Please carefully review the product description and communicate any specific requirements or preferences when placing a custom order.
How to Contact Us
You may reach us with any concerns relating to privacy at info@hometwist.co.uk.
For purposes of EU data protection law, Home Twist (UK) Ltd. is the data controller of your personal information. If you have any questions or concerns, you may contact us at info@hometwist.co.uk.
Please note that this is a general interpretation of the privacy policy based on the information provided. It's always a good idea to review the actual policy on the Home Twist website to ensure you have the most accurate and up-to-date information.
-------------------------------------------------
Return and Exchange Policy
1. Overview
Thank you for choosing to shop with Home Twist! We take pride in delivering high-quality products, but we understand that occasionally, you may need to return or exchange an item. Please read our Return and Exchange Policy carefully to understand the terms and conditions that apply to such transactions. By placing an order with us, you agree to abide by this policy.
2. Eligibility for Returns and Exchanges
2.1. Returns:
We accept returns for eligible items within 14 days of the date of purchase. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging in which it was received. Customized or personalized items, perishable goods, and items specified as non-returnable are exempt from our return policy.
2.2. Exchanges:
Exchanges can be initiated within 14 days of the date of purchase for eligible items. The item to be exchanged must be in its original condition, unused, and in the same packaging in which it was received. Customized or personalized items, perishable goods, and items specified as non-exchangeable are not eligible for exchange.
3. Return and Exchange Procedure
3.1. Contact Us:
To initiate a return or exchange, please contact our Customer Support team at info@hometwist.co.uk within the specified time frame.
3.2. Return Shipping to UK:
Please note that all returns and exchanges must be sent to our UK address, as follows:
12 Peacock Mews,
Maidstone
ME16 0AW
United Kingdom
4. Costs and Fees
4.1. Return Shipping Costs:
Customers are responsible for all return shipping costs to our UK address. This includes shipping fees, taxes, customs duties, and any other related fees. We recommend using a reliable shipping method with tracking to ensure the safe return of your item.
4.2. Exchange Shipping Costs:
Customers are responsible for all shipping costs associated with exchanging items, including shipping fees, taxes, customs duties, and any other related fees. We recommend using a reliable shipping method with tracking for exchanges as well.
5. Refunds
5.1. Refund Process:
We process refunds in accordance with Etsy's refund system. Please refer to Etsy's refund policy for specific details and guidelines on refunds.
5.2. Refund Eligibility:
To be eligible for a refund, the item in question must meet the criteria outlined in Etsy's refund policy.
5.3. Refund Timeline:
Refunds will be processed within the timeframe specified by Etsy's refund system.
Note: For more information on Etsy's refund system and policies, please visit Etsy's official website or contact Etsy's customer support. We are committed to adhering to Etsy's refund procedures for the benefit of our customers.
6. Contact Information
If you have any questions or need further assistance regarding returns or exchanges, please reach out to our Customer Support team at info@hometwist.co.uk.
7. Changes to the Policy
Home Twist reserves the right to make changes to this Return and Exchange Policy at any time without prior notice. Any revisions will be posted on our website, and the date of the latest revision will be indicated at the top of this policy.
By shopping with us, you acknowledge and agree to the terms and conditions outlined in this Return and Exchange Policy.
