This is our story...
What started back in 2014 as two brothers selling products through a simple eBay store, has developed into a brand offering a huge range of decals suitable for all ages and lifestyles.
We now offer our products from our own website, at conventions throughout the year and of course on Etsy, Ebay and Amazon.
The team have over 25 combined years of graphic design knowledge which we aim to put to good use, through creative and clever designs. We are a passionate group who care about the details in the design, the quality of the product and most importantly, the experience of you as the customer.
-- FAQs--
OUR DECALS:
+ Are your decals easy to apply?
Very easy! We send simple, step-by-step instructions with each order. YouTube is also a great resource for some helpful videos if you need a confidence-builder!
+ What surfaces can I stick my decal to?
The vinyl we use sticks to almost any smooth or lightly textured surface like painted walls, glass, mirrors, and smooth metal and wood. It will not stick to rough or uneven surfaces like bare cinder block, brick or fabric. Our products have been tested on general flat, semi-gloss and gloss paint with success. The surface MUST be clean, or the dirt/grease will cause the decal to peel from the surface.
+ How long will my decal last?
We use a high quality premium vinyl with an outdoor lifespan of 7 years, so there will be no durability issues. Objects like Macbooks and iPads are naturally subject to a fair amount of wear and tear, so the more your decal rubs and scrapes against other surfaces, the shorter the lifespan of the decal. Bottom line... if its look after, it will last!
YOUR ORDER:
+ How long before I get it?
We aim to manufacture and despatch within 2 days of an order being placed. We use the quickest untracked postal service available to us - UK delivery tends to be the next day (from when it was despatched), whereas delivery times abroad can depend on where in the world we are shipping to. You'll be updated via email when your order is despatched, but if you have any concerns about how long the order is taking, just get in touch and we'll be happy to help.
+ Do you ship internationally?
Yes we currently ship to the majority of Europe and the US. Rates are calculated and displayed during checkout.
+ What is your returns policy?
All of our orders are produced by hand (cut with a plotter, but weeded and prepared by hand) right here in London, and we quality-check every single detail. However if for any reason you are unhappy with the product, do get in touch using the contact form or via sales [!at] londondecal.com and we'll arrange a return and a full refund if necessary. This is on the condition that the item is not damaged and there has not been an attempt to apply it already - don't forget full application instruction are posted with all orders if you need some guidance.
Visit out online store for more great decals
www.LondonDecal.com
