Every Love is a Story
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Announcement
Last updated on Jan 9, 2024
Reviews
4.7
(733)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Denise on Jul 25, 2026
4 out of 5 starsCost of shipping was very expensive and after I received, I got a bill from FedEx. Seller said BILL buyer.
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Madhumitha on May 21, 2026
5 out of 5 starsLove this Rustic wood Backtrop! Great Quality and looks great!
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Madhumitha on May 21, 2026
5 out of 5 starsI love the Backtrop! Very thick, and rolls flat on the Floor. The actual design is a bit duller than in the pictures, but I would definitely buy from the seller again for the quality! Thank you very much!
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About LovaluBackdrops
Sales
7,180
On Etsy since 2020
Shop about video description
Shop members
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Valentina
Owner, Designer
Ciao! I'm Valentina, an incurable optimist, a little rock & a little folk. I love reading poems, watching the sky and the smell of the woods. I live in the clouds. I often laugh and make wishes looking the stars...
Shop policies
Last updated on Mar 6, 2021
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Last updated on
Mar 26, 2021
Frequently asked questions
IS IT POSSIBLE TO RETURN AN ITEM AND GET A REFUND? - No. We do not accept requests for returns, refunds or exchanges of items. All the backdrops are custom made and printed on order. We do not offer returns, refunds, exchanges for the following: - PART 1
- YOU PURCHASED THE WRONG ITEM OR SIZE. We recommend that you first measure the space in which you will use the backdrop to get a correct idea of the size of the product and accordingly choose the one that best suits your needs.
- YOU DON'T GET THE RESULTS YOU WANT IN YOUR PICTURES. We are not responsible for the results you will get in your photo shoots. Within a photo shoot, there are many factors that affect image quality: lighting, camera settings, the type of camera used, white balance, etc.
- COLOR VARIATION. Each screen has very different color settings and image resolution. For this reason, the colors you see on your screen may vary slightly in reality. We therefore recommend that you use different screens to compare the color.
IS IT POSSIBLE TO RETURN AN ITEM AND GET A REFUND? - part 2
- LIGHTING PROBLEMS. All our backgrounds are printed on matte vinyl material which in most cases does not give any lighting problems. However, it is always a plastic material which, by its nature, could reflect the light more in solid colors and in darker designs: in these cases it may be necessary to adjust the lighting. We cannot be held responsible if you fail to get proper lighting on a background.
- YOU PROVIDED A WRONG SHIPPING ADDRESS. We cannot be held responsible for incorrect shipping information provided at checkout. Please check several times that the data provided are correct, we will not refund if you have provided an incorrect shipping address.
WHAT DO I DO IF THE ITEM HAS PRINT DEFECTS?
Each backdrop undergoes several checks before being packed and shipped, to ensure the highest quality of the product. However, in the rare event that the item has a printing defect, you can contact us no later than 3 days after delivery (so send us a message before leaving feedback or opening a complaint, we will be at your complete disposal to resolve the problem).
Please note: after 3 days from receipt of the package, the report will no longer be taken care of.
WHAT DO I DO IF THE ITEM ARRIVES DAMAGED?
Please understand that we cannot be held responsible for damage to a package. If you happen to receive your order visibly damaged already in its outer packaging, please refuse the package directly to the courier who delivers it or specify to the courier to "accept it with reserve ". Then contact us immediately.
(For only International Order)
To avoid problems of this nature, we offer our customers the opportunity to insure their package through an option present at the time of purchase. We highly recommend choosing insurance! Remember that in the event of a return, the shipment is always charged to the customer.
WHY DID MY ORDER NOT ARRIVE IN THE ESTIMATED TIMES?
We do our best to provide you with a high quality product in a short time, however we cannot be held responsible for delays caused by couriers. Remember that shipping times are always indicative and may vary due to Covid, customs, holidays, particular weather conditions or other. Unfortunately, we cannot refund these delays.
IF CUSTOMS BLOCKS MY PARCEL DO I HAVE TO PAY ANYTHING? International orders may be subject to import duties and customs fees. THE CUSTOMER IS SOLELY RESPONSIBLE FOR THE COSTS APPLICABLE ON CUSTOMS DUTIES.
LovaluBackdrops can not be held responsible neither for delays caused by items held in customs nor for any costs on customs duties incurred by the customer. In these cases, we recommend that you contact the customs office for more information.
If you refuse your package without paying customs duties, you will not be able to receive a refund.
WHAT IS THE CORRECT METHOD TO PRESERVE A BACKDROP?
We recommend that you store your rolled backdrops in the shipping tube.
To clean the backdrop, simply use a damp cloth, with a small amount of dish soap if needed.
If the backdrop creases or wrinkles, just roll it tight around the shipping tube and leave it overnight. If this does not work, you can also use a hairdryer (be careful not to keep the hairdryer too close to the material).
HOW CAN I HANG THE BACKDROP?
The following are ways you can hang a backdrop:
1) Hang onto a backdrop stand with clamps (simply clamp your backdrop to the horizontal pole)
2) Tape your backdrop to a wall with heavy duty tape
3) Use tacks, thumbnails, nails, etc
4) Use earthquake putty or UHU putty
5) Scotch 3M command strips
I HAVE SENT A MESSAGE, HOW LONG WILL I RECEIVE A REPLY?
We do our best to offer you an efficient and fast customer care, you will receive a reply to your message within 24/48 hours (from Monday to Friday, excluding holidays).
So do not worry if you do not receive an immediate reply, the arrival date of your message will always be valid.
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