Announcement
Welcome to my shop, Madame J Design. This is my newest Etsy adventure and I hope to bring you lots of my designs and photographs. Please do keep checking back for more printable art, photographs and instant downloads. Thanks for looking! Love Madame J.
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arainbowcupcake on Mar 11, 2019
5 out of 5 starsSuper easy to use, and cute! Seller was very pleasant to work with.
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Frequently asked questions
How do I download my file(s) ?
If you have an Etsy account, after your purchase you’ll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order.
Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Etsy, confirmation might take a few minutes.
Etsy will also send you a download notification email separate from any transaction notification emails you receive from Etsy and/or PayPal.
If you're unsure if you've purchased a Digital Item, you can always go back to the listing page. If it is a digital download, you should see an "Instant Download" message on the images for the item.
Can I download my file(s) through the Etsy App?
Please note that you can't download a digital purchase through the Etsy app at this time. To download a digital file, please sign in to Etsy on your mobile browser or a non-mobile computer.
I checked out as a guest and don't have an Etsy account. How do I access my file(s)?
If you checked out as a guest, you'll find a link to download your purchase in the receipt email that was sent to you after purchase.
What do I do if I can't find my download notification email?
First, please check your spam or junk inbox. If you use Gmail, also please check your Social and Promotions tabs. If it’s not there, please add transaction (at) etsy.com to your address book or safe list. If you're still having problems, please contact me using Etsy Conversations and I'll email the file(s) to you.
Can I access my digital purchases from within my account?
Yes! To access your digital file(s), go to You > Purchases and reviews and look for the order.
To the right of the order, click Download Files. This goes to the Downloads page for all the files attached to your order.
There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn't been canceled or removed.
If your payment is still processing, the Download Files button will be gray.
What do I do if I'm having trouble downloading my file(s)?
f nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again. If you continue to have trouble, please contact Etsy Support.
If your computer states that the file has been corrupted, please delete the file and try downloading it again. If you still can't open the file, please contact me through Etsy Conversations for further assistance.
If your computer is unable to open the file, it’s possible that you’re missing the programme required to open the file type. Please contact the me through Etsy Conversations to see what programme(s) you may need.
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