Everything is shaped by experience
All items
Announcement
Reviews
About MammyHug
Shop members
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Natalie
Customer Service, Shipper
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Alex
Owner
Production partners
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Cashemir
Ukraine
Cashemir
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jb
Ukraine
JF
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Knitted Clothes
Ukraine
Knitted Clothes
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Sile
Ukraine
Sile
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Teddy Hoods
Ukraine
Teddy Hoods
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VI Knitwear
Ukraine
Knitwear
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Wool Hats
Ukraine
Wool Hats
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 6 hours of purchase
Privacy policy
More information
Frequently asked questions
If Parcel Lost
Shipping worldwide usually takes 10-25 business days, depends on the country.
If tracking status will not update 45 days after dispatched abroad from Ukraine, I will do a full refund.
I ask to wait 45 days because every country customs can hold parcel 45 days without updating tracking status.
Sizing details
If you are not sure about the size and would like to get the item, that will approach 100%, mail to me and all knitwear will be made according to your personal measure.
Color difference
ATTENTION: light effect, monitor's brightness, contrast, etc. may cause a slight color difference on the items.
None-delivery
Please ensure that the address is correct prior to placing an order. If any package is refused upon delivery, is never picked up from the postal office, or requires re-shipment due to an incorrect address (or any reason), the buyer is responsible for paying the subsequent reshipment fees. Only after the Seller gets the parcel back the Buyer can get the refund. The refund amount will be reduced by all the transport service commissions, PayPal and Etsy fees.
Return Shipping Policy
If you wish to return an item, please contact us within 30 days of delivery. Once your return request is approved, we kindly ask that you ship the item back within 7 days of your return notification.
To be eligible for a return:
- The item must be in its original, unused condition.
- Buyers are responsible for return shipping costs.
- Please use a trackable shipping service and keep the receipt.
Returns shipped later than 7 days after approval may not be accepted. Thank you for understanding and supporting a small business!
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