MoodAndBloom

Production lead times do not include delivery. Timescales inclusive of delivery are available under the ‘delivery’ section for each listing.

Postal times are dictated by what is listed on Royal Mail’s website and therefore are not under our control. So please order in good time!

Postal upgrades are available at the time of purchase.

We are able to work on custom orders for you, please message us with details of what you are looking for and we will do our best to help.

Personalised and custom orders are non refundable, unless there is a mistake made on my behalf that cannot be corrected.

You can either submit under the 'notes to seller' section, or send in a private message.
If neither of these options work for you, please email them through to themoodandbloom@gmail.com

Each listing has its own time frame and is available under the individual listings. Personalised items including place cards and menus take slightly longer due to the work involved for each order. So please make sure you are aware of this at the time of ordering.
Estimated despatch and delivery times are available under the 'delivery' section for the item.

If you have already placed an order, please check the details under the order itself - this is only available on the desktop version of the site not the app!

We try to reuse packaging wherever possible and would encourage you to recycle and re-use our packaging if you can!

Shipping boxes are always new (to ensure the safe delivery of your product), but what we use to safely package your goods may look 'used'.
By reusing bubble wrap or other packaging materials we are aim to leave less of an environmental impact and reduce our waste.

Parcels are not declared as missing until 10 days past the final delivery date.
If it has exceeded this time frame, please get in touch.

As the package has been 'delivered' but you are not in receipt of it, it is possible it has been stolen. Therefore this needs taking up with the delivery company, e.g. Royal Mail. Unfortunately once the parcel is marked as delivered we no longer have responsibility for it.
Please make sure you check with neighbours and in your usual hiding places before raising this issue with the deliverer.

We are not able to re-issue your order once marked as delivered, but can offer a discount on re-purchasing, so please get in touch to discuss.

We always send our parcels with tracking via Royal Mail, this is so we both have visibility of the goods.

We do have the option to upgrade on domestic shipments, this is available at the checkout at the time of purchasing. This will then be sent on a 'Next Day' service, but does not alter the processing time of the order.

If you input the wrong address, please contact me immediately and before your order has been dispatched.
I cannot refund your order if the address is incorrect and it has already been shipped to you.

If the order hasn't been sent, it will be cancelled and a new one will need to be placed with the correct details.