Reviews
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Candace on Sep 27, 2026
5 out of 5 starsGreat communication w seller! They sent a proof of the photo I picked before making and it turned out perfect
MugFocus responded on Sep 28, 2026
Thank you so much! ❤️ We’re so glad you loved the proof and the finished mug! It was a pleasure working with you, and we really appreciate your kind review!
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Etsy buyer on Sep 27, 2026
5 out of 5 starsOnTrac sent to the wrong address, but not the seller's fault! Item was shipped quickly and accurately and my boss loved the gift!
MugFocus responded on Sep 28, 2026
We’re glad your boss loved the gift! We’re sorry OnTrac delivered it to the wrong address, but we’re happy the package made it to you in the end. We really appreciate your understanding and kind review!
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Kathleen on Sep 20, 2026
5 out of 5 starsJust as described, arrived quickly, it will make a great gift!
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Andre on Sep 30, 2026
5 out of 5 starsI’m delighted with my mug; it’s exactly what I wanted but couldn’t find elsewhere. The process of ordering it was simple and the customer service was exceptional. The packing for shipping was also beyond what I expected. I will definitely be ordering from MugFocus again.
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Cancellations: accepted
Request a cancellation: within 1 hour of purchase
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Frequently asked questions
What if I received a faulty item?
Please contact us if there is an issue with the order you received. If we have made a mistake with the order, we are happy to replace the item or issue a full refund.
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