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Last updated on Dec 18, 2025
Reviews
4.9
(11599)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Alli on Oct 17, 2026
5 out of 5 starsVery beautiful. May have to buy one for myself as I don't really want to gift it now 😊
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Sarah on Oct 15, 2026
5 out of 5 starsArrived today for my besties birthday she loves her drunken duck
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Tidy on Oct 10, 2026
5 out of 5 starsAbsolutely delighted with the bug house. Brilliant communication from the seller, but the courier they used and I paid extra to get next day delivery were unreliable. Despite paying additional charges for next day delivery the item did not arrive in time. I would suggest that if you are charging extra for tracked next day delivery then the company you use should be reliable and a refund is given for failure to deliver on time. I would have been as well waiting for the free delivery!
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Kate on Sep 19, 2026
5 out of 5 starsBeautiful bee hotel. But bees badly wrapped, as reported by previous customers. Not sure why this hasn’t been addressed.. as simple to remedy. I also had to message them twice as first email was ignored. But they have replaced the damaged bee.
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Jayne on Aug 5, 2026
5 out of 5 starsI have bought this for my mum's birthday. I think its lovely so I am sure she will too thankyou
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About MyFamilyHouse
Sales
56,687
On Etsy since 2019
Shop members
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MyFamilyHouse
Owner
Production partners
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Fair Trade Partner
Guatemala
We work directly with this Fair Trade partner to help sell their hand made crafts.
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Fair Trade Partner Thailand
Thailand
We work with this partner to help design and produce silver jewellery.
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Fairtrade partner
Indonesia
We work with fair trade partners in various countries to help sell their handicrafts to the wider world.
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WFTO Guaranteed Member
Chiang Mai, Thailand
We work with an established WFTO recognised member who produce this soap.
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WFTO Guaranteed Member
India
WFTO Guaranteed Member
Shop policies
Last updated on Mar 23, 2022
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 1 hour of purchase
More information
Last updated on
Dec 17, 2025
Frequently asked questions
Wholesale availability
We are able to offer wholesale options as well. Please contact us to discuss further.
Do you use recyclable packaging?
Yes. Where possible we try to ship all our items using a recyclable cardboard packaging. For more fragile items we use an air pillow that is completely recyclable.
Sizing details
As all of our items are hand made there may be slight variations in sizes given. However, we will ensure this is as minimal as possible. There may also be slight variations in colours and patterns where items are hand painted.
Custom and personalised orders
Unfortunately we don't offer the option to personalise an order, however, we have hundreds of additional products that we just haven't got in our online shop yet. So if there is something you are looking for please get in touch and we might be able to help you!
Shipping Options
The Next Day Delivery option is only available to UK Mainland and excludes Scottish Highlands and Islands, Northern Ireland, Isle of Man, Channel Islands and Scilly Isles. If you choose this option you will be charged but we may not be able to apply the option.
If purchasing multiple items a shipping discount may be possible. Please contact us to arrange.
Please note we do not ship to PO Box addresses.
Message Us
Please feel free to message us with any questions you may have. We know our products are unique and trust us, no question is a silly question!
We will reply to all messages within 1-2 working days. If you message us on a weekend please bear with us as your message might not be picked up until Monday!
Do you offer any Express Shipping Options?
We do offer a next day delivery service, which is an option available at check-out. All orders over £50 will automatically be sent on this service.
Damages
In the unfortunate event an item arrives damaged please contact us within five days. We will require photos of the damages as well as possibly the box the item arrived in. We will then assess whether to arrange collection of the damaged item. In this case refunds will not be given unless items are returned to us.
Returns
In the event you wish to a return an item please contact us in advance. We can only refund on returns received back to us in their original condition. We advise retaining the original packaging to use for a return.
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