ParticlePress

All payments are processed securely through Paypal using a Paypal account or by using visa, mastercard, american express, solo or most other forms of card. Don't hesitate to contact us if you're unsure of the process!

I want you to get your gifts out as soon as possible so I endeavour to get orders out as quickly as I can. Items that are in stock will be dispatched within 1-3 working days of receipt of payment.

All items are shipped from the UK. Standard shipping is added automatically however shipping upgrades for trackable delivery are available.
Please note: STANDARD DELIVERY IS NOT TRACKABLE! If you would like trackable delivery please upgrade the shipping to UK Recorded or International Signed For.

UK Standard delivery - 1-3 business days from shipping - (you will receive a despatch email once your item has been posted) This item cannot be tracked. – £2.30

UK Recorded Delivery - 1-2 business days from shipping (you will receive a despatch email once your item has been posted) Trackable – £4.70

International Standard Delivery - 5-10 business days from shipping. This item cannot be tracked – £7.00
*This service will likely take longer if you are in the EU and is only an estimate taken from the Royal Mail website. Please bear this in mind when ordering!*

International Signed For Delivery - 5-10 business days from shipping Trackable – £14.50
*This service will likely take longer if you are in the EU and is only an estimate taken from the Royal Mail website. Please bear this in mind when ordering!*

**PLEASE NOTE** Shipping times are an estimate only and items may take longer due to unforeseen circumstances or during the busy Christmas season. Very occasionally International orders have been known to take a few weeks to arrive. Items can be delayed in customs, and can sometimes take up to 30 working days - depending on where you are. My timings are taken from the Royal Mail website, which give an estimated time for posting. If you have a particularly time sensitive order you may want to consider International Signed for delivery - especially at Christmas time.

Particle Press is not responsible for customs duty or brokerage fees on international orders. These will have to be paid by the customer where applicable. If you have received a despatch conformation, and your item has not arrived in the estimated time, please be aware that your item may be with your local sorting office. You should receive a card to let you know that you missed delivery, but this does not always happen.

If an item is returned to me by Royal Mail as unclaimed I will contact you to arrange for the item to be redelivered. In such circumstances I am unable to offer any refund on your order, but redelivery will be arranged as soon as possible. Please respect that if such a situation occurs there may be an extra charge for postage to cover the cost of resending the item for you.

Particle Press cannot be held responsible for items lost once they have been handed to the Royal Mail for delivery both in the UK and when being posted to overseas locations.

If you are interested in stocking Particle Press items in your shop please take a look at my faire Wholesale Shop! https://particlepress.faire.com or alternativly email me info [!at] particlepress.com
Thank you!

Particle Press Etsy Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly.

Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list via my website www.particlepress.com
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Mailchimp and Google Cloud are Privacy Shield certified.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:
For purposes of EU data protection law, I, Fiona Leighton, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] particlepress.com.
Alternately, you may mail me at:

Particle Press Studio, Haf, Tresahor Vean, Constantine, Cornwall TR11 5PL