Penelope's Paper Pantry Story
Featured items
All items
Reviews
5.0
(29231)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Etsy buyer on Jun 1, 2026
5 out of 5 starsI could not be more thrilled with how my coasters turned out! The seller was extremely communicative, shipping was fast, and the products are well-made and high quality. I will absolutely continue to order more!
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Jackie on Jul 9, 2026
5 out of 5 starsVery friendly customer service who worked with me on customization, gorgeous product as described. Thank you!
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Brandi on Jul 8, 2026
5 out of 5 starsCustomer service was very helpful the items came in and looked perfect.
About PenelopesPaperPantry
Sales
106,730
On Etsy since 2014
Shop members
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Julie Hopkins
Owner, Customer Service
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Alayna Nail
Customer Service, Design Team Assistant Manager
Shop policies
Last updated on
February 16, 2023
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Last updated on
Dec 17, 2025
Frequently asked questions
How "customizable" is the text?
The text is completely customizable.
Are envelopes included with the order?
Yes, the listing will state what color or you may have a choice of colors.
Will I be able to review my order before it's shipped?
Yes, we send unlimited proofs until the customer approved the design for print. An order is not printed without a customer's approval.
Custom and personalized orders
Please send us your custom details and custom requests in the "notes to seller" section at checkout, via an Etsy Message, or via e-mail to PenelopesPaperPantry@gmail.com.
Is it possible to RUSH an order?
Any request for less than the Standard 7-10 business day turnaround time may require a Rush Fee of $80 to $150 (Dependent on the complexity of the order and turnaround time requested).
Perks:
• The order is pushed to the top of our list
• We process change requests as they come in
• Our goal is to get an approval in 24-48 hours
Keep in mind:
• Rush orders need to be placed by 9am EST Mon thru Fri
• Expedited shipping is NOT a rush fee
• We are only open until 2pm on Fridays
• The designer will provide a deadline for your approval
• It's the customer's responsibility to keep up with correspondence
• The Customer must take the time to review the proof as unintentional errors are often made during "Rush" jobs.
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