PersonalizedByIP

Unfortunately, no. Once a product has been personalized through methods such as laser engraving, sublimation, or embroidery, it cannot be changed or modified. We highly recommend reviewing all customization details carefully before placing your order to ensure accuracy. If there's an issue with the personalization due to our error, please contact us, and we will promptly address the matter. Your satisfaction is our priority, and we strive to deliver each personalized item with the utmost precision and care.

We understand your concern, and we sincerely apologize for any inconvenience caused. Unfortunately, we are unable to accept returns solely based on delayed delivery, as shipping times can vary due to factors beyond our control, such as customs clearance and postal service delays. We recommend reviewing our estimated delivery times and choosing an appropriate shipping option for your needs during the checkout process. If you have further concerns about your order's delivery status, please don't hesitate to contact us, and we'll assist you to the best of our abilities. Your satisfaction is important to us, and we appreciate your understanding.

We're truly sorry to hear about the issue with your order. To process a replacement, please send us clear photographs of the damaged product as well as the full package no later than 4 days after the delivery date. This helps us assess the situation and take appropriate action. We will be happy to send you a replacement product at no additional cost. Please note that we won't be able to refund or replace damaged products if the claim is submitted after the 4th day from the delivery date. Your satisfaction is our priority, and we appreciate your prompt cooperation to resolve this matter swiftly.

We understand your concern, and we sympathize with the situation. However, once the package leaves our facility and is in the hands of the shipping carrier, we cannot be held responsible for lost or undelivered items. We recommend reaching out to the respective shipping carrier to address the issue. They will be able to provide you with the most accurate and timely assistance regarding the status of your package. If you encounter any difficulties, please let us know, and we will do our best to assist you within our capacity. Your satisfaction is important to us, and we appreciate your understanding of this matter.

In the event that the shipping carrier returns the package to us due to unforeseen circumstances, we will promptly contact you, the buyer. We will explain the situation and the reason for the return. To resend the parcel, you will be required to pay the re-shipping fees. We deeply regret any inconvenience caused and appreciate your understanding in covering the additional shipping costs for the re-delivery. Rest assured, we will work closely with you to facilitate the smoothest possible resolution. Your satisfaction is our priority, and we are here to assist you throughout the process.

We kindly remind our valued customers that we are not responsible for typo errors made during the order placement. We urge you to thoroughly review all spellings and other instructions before submitting your order, as we do not conduct spell checks or other verifications. Please ensure all details are accurate before finalizing your purchase, as personalized items cannot be refunded, returned, or replaced due to buyer-related typo errors. Your attention to these details is crucial in ensuring your order is crafted precisely to your specifications. Thank you for your understanding and cooperation.

Yes, we provide mockups upon customer request. If your design is complex or requires clarification, we can create mockup options to ensure accuracy. However, mockups are only sent if you specifically request them through Etsy messages. By default, we do not send mockups.

If a mockup is sent and no response is received within 1 day, we will proceed with the design we believe works best for your product. This helps us avoid delays and ensures your order is shipped on time.