Announcement
👋🏽 We are Re-Launching from our new West Coast Location! Check out what we've got going on! https://agathaisabel.com/pages/helpful-links
Check out our in person pop up in Long Beach, CA!
Follow @plantmashop on IG. We cover a fee to make your shipping carbon neutral to make plant purchases more sustainable!
Shipping can at time lead to delay issues, and the shop is not responsible for delays, or weather related issues due to delays, or DOA due to shipping. Heat-packs are meant to last 60-72 hours. If you are weary, please wait until temps in your area have improved in the spring. UPS 3 Day, 2 day or next day available.
Thank you for supporting!
PLEASE BE AWARE OF SHIPPING DELAYS AND WEATHER IN YOUR AREA.
*I work during the week so I may have delayed responses, but I'll get back to you as soon as I can*
PLEASE READ SHOP POLICIES (Updated 7/16)
1) SHIPPING
- I work during the week, and as a precaution to set your shipping expectations it may take up to 5-10 business days for your order to ship.
- You may purchase shipping upgrade to Priority Express for one day shipping as an add on.
- I am not responsible for USPS delays, but will help you process a claim if needed. Please be aware of shipping delays in your area, and issues with USPS tracking.
- DO NOT purchase if you have temps over 90+; If you are unsure, at a minimum you should purchase additional insurance, though I would recommend Express shipping
2) PLANTS: For Cuttings & Collectors Plants, please be aware that these plants can be more difficult to take care of.
- I do not provide care instructions for plants. Everyone's homes, lighting, growth preferences are different (soil, semi-hydro, leca, etc.). If there is something worth noting, I will include that in the listing. Please do your research before making plant purchases. If you have questions, feel free to reach out.
- If you do not have experience rooting plants, do not buy cuttings. These are to make some plants more affordable but would hate an inexperience person with rooting lose a plant this way.
3) NOTE: These are living plants. Wilting, yellowing, or leaf loss is normal after shipping and/or stress from a change in environments. With the right steps and care, most plants will bounce back in a few days.
- Please contact me immediately if you have any questions or concerns.
- I recommend you placing bare root plants in water to perk up and rehydrate after a few days. Plants in pots should be watered if dry, and remain in their pots for 1-2 weeks until they acclimate. Repotting/replanting shock is real. There is a lot of care info easily accessible online. If any questions, please reach out.
4) PLEASE READ FAQ below & Etsy policies as well if you have not already.
Thanks for understanding and feel free to send me a message if any questions.
Stay safe, and sane. @plantmashop
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Reviews
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Araina on Feb 5, 2024
5 out of 5 starsI am thrilled with my purchase!!! The plant arrived securely packaged and very healthy. The mailman *threw* the box on my porch and my heart sank, but luckily it was perfectly fine. I was even surprised to see a little baby pop up, so instead of 3 whale fins, I got 4!!! (Pictured with oat milk for scale… it’s a big plant!) Customer service was incredible! When I placed my order, I had not considered checking the weather because in my area, we only get snow once or twice a year. Just my luck, we ended up getting snow, so I messaged the seller and they gladly held my order a few extra days before mailing it out, so my plant wouldn’t freeze. I was updated on the status of shipping and I just overall had a great experience. I would buy from the seller again. Thanks again for all your help and this glorious whale fin.
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Arianna on Jan 4, 2024
5 out of 5 starsJust like picture and she even gave me an extra one! Very sweet!
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Yolly Harrison on Dec 11, 2023
5 out of 5 starsAmazing how he pack the plants! No damage at all! Highly recommended seller👍
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Teal on Dec 3, 2023
5 out of 5 starsPlantMaShop went above and beyond sending me this wonderful Mimosa plant! I have been wanting one for a long time. The plant arrived meticulously packed and looked unhappy from it's trip across the country as the description advised me to expect. By the next day the plant was back to looking happy! I've had the plan for about a month now and it's happy as can be. Would definitely by more plants from PlantMaShop!
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Peyton on Oct 29, 2023
5 out of 5 starsPackaged with care, and just as described 😊 I’ll definitely be checking out more plants in the shop!
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Valerie on Sep 20, 2023
5 out of 5 starsPlant is stunning. It was pretty when it arrived but now that it is acclimated, watered, and refreshed, it’s absolutely glorious
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Joanne on Sep 4, 2023
5 out of 5 starsGorgeous!!! I have never seen so much silver in the leaf of the Scindaptus Plant.
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Erin on Sep 4, 2023
5 out of 5 starsI've wanted this plant for a while, and this is a nice little starter! Shipped quickly and was securely packaged. Lost one leaf, but the rest are doing great!
About PlantMaShop
A little urban jungle in the heart of Brooklyn, New York.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
Shipping
We are not responsible for shipping or weather related delays, but we will process a claim for you if needed. Please be aware of shipping delays in your area.
When should I contact you if there are any issues with my order after arrival?
If any issues you must send a message within 24 hours of arrival of your order. You must also submit a picture of the item, as well as the box, and expected arrival date (on top right of the package label). Only then can resolutions be discussed.
We are not responsible for shipping delays and damages to plants due to said delays. Customers are responsible for placing USPS claims for Priority Orders as the reimbursement will go back to who has filed.
Shipping is not available for reimbursement. You must file a claim with USPS.