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Frequently asked questions
Sock Care Instructions
To get the longest life out of your socks and keep them looking amazing, here are our golden rules:
Do Not Iron
Do Not Dry Clean
Do Not Tumble Dry
Wash At 30 Degrees Or Less
Wash Inside Out
If your unsure of anything or have a question about your sock care that's not covered here please get in touch.
How Do I Choose The Right Photo?
To ensure the highest quality end product and the best crop of your photo(s) possible, please ensure you follow the guide that can be found on every personalisable items product photos.
Your Photo(s) Should:
Be High Resolution
Front Facing
Be Taken In An Even Lighting Setting
Have A Clean Background
Your Photo(s) Shouldn't:
Be Low Resolution
Have Any Part Of The Face/Head/Hair Out Of Frame
Have Any Harsh Shadows Or Harsh Lighting/Glares
Who Will Crop My Photo(s)?
All photos are hand cropped by our highly skilled graphic designers to ensure the best quality crop possible. We will not cut corners by using automated software, photo cropping tools or adding boarders around your photo(s).
IMPORTANT: In many cases(e.g. long hair, or hair that may drape lower on one side than the other) tapering the hair is a normal part of the process to give the best overall finish. If you're worried about this, feel free to ask us for a mock-up when sending your image over, we will be happy to provide one for you before print. However, we do not replace or refund orders due to the crop after you have received the item. Our graphic designers are highly competent and always crop the images the best way the they see fit.
How Many Photos/Faces Can I Have On My Personalised Photo Socks?
All of our personalised photo socks come with 3 faces included and cropped from your photo(s) at no additional fee -
If you need or would like to add extra photos where applicable you can find the listing '1 x Additional Photo', under the Add-Ons Section on our shop. Please feel free purchase as many extra as you'd like for £2.25 each.
How Many Photos/Faces Can I Have On My Personalised Photo Coasters?
Please see individual coaster listings for confirmation as each design may vary in number of photos that will work with set designs. However, all coasters whereby images need cropping will include 3 faces per coaster or 6 faces per set of coasters when purchased with multi-buy discount[e.g. 3 Coasters(SAVE 15%)].
If you need or would like to add extra photos where applicable you can find the listing '1 x Additional Photo', under the Add-Ons Section on our shop. Please feel free purchase as many extra as you'd like for £2.25 each.
How Do I Send My Photo To You To Put On My Personalised Item?
Photos can now be uploaded directly via the upload button on any listings that support photo personalisation.
If you experience any issues uploading your image, please contact us via Etsy Messages or email us at printasock@gmail.com and we’ll be happy to help.
When Will I Receive My Item?
Before placing your order, please check on the listing you would like to purchase for the most up to date estimate of when your purchase will arrive. This is updated regularly as in busier periods we may extend lead time.
Our express shipping option is a next day delivery service, however please be aware that this doesn't affect lead time so the dispatch date will not change, just the service the order is sent on.