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Reviews
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Krista on Oct 13, 2026
5 out of 5 starsCan’t wait to gift these to my guests on launch day!! They are perfect!!
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Sandra on Sep 10, 2026
5 out of 5 starsThe wooden ones are fantastic. Well-made. No splinters. A dream.
Jonas responded on Sep 24, 2026
Thank you so much for your fantastic feedback! 🌸 We’re delighted that you’re happy with the craftsmanship. It’s wonderful to hear that the wooden pieces turned out just as you hoped! ✨
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Cindy on Aug 10, 2026
5 out of 5 starsVery happy with the result!!! Excellent customer service!!
Jonas responded on Sep 24, 2026
Thank you so much for your wonderful feedback! 🌻 We’re delighted that you’re happy with the result, and we really appreciate your kind words about our customer service. It means a lot to us! 💛
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Lauralea on Oct 13, 2026
5 out of 5 starsI love these mirrors! Perfect for the spot on my wall by my back door.
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Cindy on Oct 11, 2026
5 out of 5 starsI am assuming this 5 star is actual, only by according to what the recipient told me. She was very happy with the gift. She plans to gussy it up a bit with paint. Then pictures will follow. I didn’t realize shipping came from Lithuania so make sure to order way ahead of time. However, they delivered within their time frame, by one day ahead of their maximum amount of days. Shipping costs made the price soar but seeing where it comes from is understandable.
About PromiDesign
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Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Terms & Conditions and Right of Withdrawal
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Frequently asked questions
Custom and personalized orders
All custom and personalized items are final sale and non-returnable. Please ensure all details are correct before placing your order. We do not accept returns or exchanges on these items unless they arrive damaged or defective.
Returns & Refunds Policy
- Return Shipping Costs: Buyers are responsible for return shipping costs.
- Refunds: Once the returned item is received in its original condition, a refund will be issued for the item price only.
Tracking Information
Once the item is shipped, it is the recipient’s responsibility to track the parcel using the provided tracking number. Shipping carriers may deliver parcels to local pick-up points instead of the recipient's address. This can happen for various reasons, such as the recipient not being home, package size limitations, or regional delivery practices.
If a package is not collected and is returned to us:
– For non-personalized items, we may refund the item price only (shipping is non-refundable) if it’s returned in original condition.
– For personalized items, no refund is issued, as the item is custom-made and will be disposed of.
If you wish to have the item re-shipped, a new shipping fee must be paid.
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