ResinaeBotanica

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, postal address, and the details of the product that you’re ordering (frankincense, myrrh, or other resins).

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

Contractual Necessity: As needed to provide my services, such as when I use your information to fulfill and ship your order, to settle disputes, or to provide customer support via Etsy Messages;

Legal Obligation: If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Delivery Services: I engage trusted delivery companies (such as postal services and couriers) to ship your orders. I share your name and shipping address with them strictly to perform these delivery services.

Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to respond to legal processes, tax requirements, or government requests.

4. Data Retention and External Contact

I do not download, export, or store your customer data on external devices or software outside of the Etsy platform. I do not maintain an email marketing list, and I will never contact you outside of the Etsy messaging system except in extraordinary circumstances where couriers require a rapid response from you. Order information remains accessible within my Etsy seller account for as long as required to meet financial, tax, and regulatory obligations (typically up to 7 years).

5. Your Rights

If you reside in the EU, you have the right to access, change, restrict my use of, or delete the personal information I hold about you. Absent exceptional circumstances (like where I am required to store data for legal reasons), I will delete your personal information upon request. Because your data is handled directly through Etsy, any formal data deletion requests should be initiated via Etsy customer support.

6. How to Contact Me

For purposes of EU data protection law, I, Matthew-Jack Biley, am the data controller of your personal information. If you have any questions or concerns regarding your privacy on my shop, you may contact me directly through Etsy Messages or through Resinae Botanica social media, where our Privacy Policy also applies.