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Reviews
4.8
(15794)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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About Toivogifts
Sales
123,945
On Etsy since 2023
Shop members
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Kay
Operations & Tech
Hi, I’m Kay, and I take care of the logistics and all things techy behind Toivogifts. I help keep everything running smoothly behind the scenes, from the practical side of orders and shipping to the systems and technology that support the shop.
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Franklin
Personalisation & Customer Care
Hi, I’m Franklin. I take care of personalisation details and customer service at Toivogifts, making sure each order is prepared exactly as requested and helping customers with any questions along the way.
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Shay
Designer
Hi, I’m Shay, the owner of Toivogifts. I design our personalised products, prepare each order and handle fulfilment from start to finish. I love creating thoughtful gifts for birthdays, weddings, celebrations and meaningful moments, with every order
Shop policies
Last updated on Mar 30, 2024
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Last updated on
Aug 7, 2026
Frequently asked questions
Can you send my order directly to the recipient?
Yes! Please make sure you tick the “Send to recipient” option when ordering.
Then enter the recipient’s full name and complete delivery address as the shipping address at checkout. Please double-check all address details before placing your order, as we’ll send it to the address provided.
No pricing or order paperwork will be included in the package.
My order hasn’t arrived yet — what should I do?
If your order is still within the estimated delivery timeframe, it is most likely still in transit. If it has gone beyond the estimated timeframe, please contact us with your order number and we’ll be happy to help.
Can I change my personalisation after ordering?
Please contact us as soon as possible. Once your order has entered production, we may not be able to make changes, so please check all names, dates, spelling and personalisation carefully before checkout.
Personalisation instructions
To ensure your order is personalised exactly to your specifications, it's important to follow the instructions in the personalisation box. If you have any questions or need clarification, please don't hesitate to reach out to us before placing an order. Remember, once your order is processed and the postage label is printed, the postage cost may be deducted if we have to cancel your order due to not following personalisation instructions.
Custom and personalised orders
We're excited to create something unique just for you! To make sure the names on your personalised item shine, let's avoid using all caps in the personalisation box. When we copy and paste, capitals can sometimes sneak in unintentionally. If you're unsure how a name should appear, just drop us a line and we'll be happy to help! Please be aware that if customer uses all caps we cannot take responsibility for mistakes in the names provided.