This Privacy Policy describes how and when Spiral Creations LLC collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy including your choice of shipping provider for your order. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
General Summation - Spiral Creations LLC uses information you provide through Etsy to fulfill and mail your order. We stay within the Etsy framework & all records remain on the Etsy platform unless otherwise stipulated in the policy below or required by law. We use Etsy Convo for communication with you. We ship your package via the carrier you choose using the shipping information you provide.
Details:
1. Personal Information collected – To fulfil your order, you must provide Spiral Creations with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example)
2. Why we need your Information and How we use it - We rely on several legal bases to collect, use, and share your information, including:
a. As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support.
b. If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
c. as necessary for our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

3. Third parties with whom Spiral Creations shares personal information; Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
a. Etsy - We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
b. Service providers - We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
c. Business transfers - If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
d. Compliance with laws - we may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
4. The length of time Spiral Creations keeps personal information
a. We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. We have access to your information on the Etsy Platform for only, as long as Etsy maintains your data in accordance with their privacy policies. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.
5. Based on GDPR requirements, if you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
a. Access - You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below
b. Change, restrict or delete - You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request
c. Object - You can object to our processing of some of your information based on our legitimate interests and to receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
d. Complain - If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

6. How to contact Spiral Creations LLC - For purposes of EU data protection law, I, Kathryn Alden, owner of Spiral Creations LLC am the data controller of your personal information. If you have any questions or concerns, you may contact me through Etsy. Alternately, you may send mail to:
Spiral Creations LLC
5808 Hall Street
Burke VA 22015