SpiritHomeInterior

Once your order has been processed and shipped, you will receive a Shipment Confirmation email from us. This email will contain the tracking number(s) for your order. You can expect this email within 24 hours.

Duration: We offer a 14-day return policy.

• Eligibility for Refund: To be eligible for a refund, items must be returned in their original condition, packaging, and undamaged.

• Return Process: Items should be returned via a secure delivery service.

• Return Shipping Costs: If the buyer wishes to return the item(s) due to a change of mind, return shipping costs are their responsibility.

• Made-to-order Items: Made-to-order item(s) are eligible for a refund only in the case of defects or missing parts.

Our floor sofas and pouffes are shipped in vacuum-sealed packaging to minimize excess shipping fees and reduce our carbon footprint. Kindly avoid using sharp objects when opening your package. Once you've opened the outer box, exercise caution when carefully unsealing the vacuum-sealed plastic bags. This will initiate the product's decompression process, which may require up to 72 hours for full expansion.

We are pleased to offer international shipping for our customers around the world. Please find below the estimated delivery times for international orders:

• European Union (EU): 3 to 5 working days

• Rest of the World: 5 to 7 working days

Note: Delivery times are estimates and may vary due to external factors.

For your convenience, shipping charges, including handling, packing, and postage costs, will be calculated at checkout. Additionally, please be aware that customers are responsible for any applicable customs duties or taxes imposed during or after shipping.

If you have any specific questions regarding international shipping or would like further assistance, please don't hesitate to contact us

Our customer support team is readily available to assist you. You can contact us through the following channels:

• Via Etsy messaging

• Email: info@spirithomeinteriors.com

• Phone: 0044 (0) 28 7911 1285

Feel free to choose the method that suits you best. If you prefer, you can also reach us via our contact form on the website. We're here to help and look forward to assisting you with any inquiries or concerns.

For international shipments, please be aware that customs and taxes may apply. These additional costs are beyond our control and are determined by your country's customs authorities. It is the buyer's responsibility to pay any customs fees or taxes that may be incurred.

We recommend contacting your respective country's official customs or tax authorities for more detailed information on any potential fees associated with your order.

Absolutely! We offer customization options for most of our floor sofas, subject to availability. Here's a brief overview of the customization process:

Customization Process:

1. Contact Us: Reach out to us via Etsy messaging or at info@spirithomeinteriors.com or call us at 0044 (0) 28 7911 1285 to discuss your customization requirements.

2. Consultation: Our team will work closely with you to understand your specifications, requirements, and preferences.

3. Quotation: We will provide you with a customized quotation based on the details discussed, considering factors such as size, materials, and other specifications.