Stitchinlines

We understand that mistakes happen and will always try to help where possible. Please contact us as soon as possible if you notice an error with your order. We’ll check whether your item has already entered production.
If your personalised item has already been made, unfortunately, we cannot make changes and a new order will need to be placed with the correct information. Please check all personalisation details carefully before ordering.

Some of our products may allow more characters than advertised, while others have strict limits due to the design and size of the item. If you need to add more text than the listed character limit, please contact us before ordering. We’ll be happy to check whether the design can be adjusted to accommodate your request.

We’re sorry to hear that your order has arrived damaged. Please contact us as soon as possible and provide clear photos of the damaged item and packaging. This will allow us to look into the issue and help resolve it as quickly as possible.
Please keep the original packaging until we have advised you what to do next. We’ll always do our best to put things right.

If you haven’t received your order, please contact us. Unfortunately, we cannot guarantee Royal Mail delivery times, so we must allow a reasonable amount of time for your parcel to arrive.
If it has been more than 5 days since your order was dispatched, please get in touch and we’ll contact Royal Mail on your behalf to investigate.
Please note that Royal Mail requires us to wait 10 working days after we raise an enquiry for a response. We appreciate your patience and understanding while we allow the required time for delivery.
We reserve the right to send a replacement ahead of a refund.

No. We do not sell, share or provide your personal information to third-party companies for marketing or promotional purposes.
Your information is only used where necessary to process and fulfil your order, in accordance with Etsy’s policies and applicable data protection requirements.

Please contact us as soon as possible if you wish to cancel your order. We will always do our best to help, but cancellations are only possible if your order has not yet entered production.
As our personalised items are made especially for you, we are unable to cancel an order once production has started. Please contact us immediately to give us the best chance of helping.

Absolutely! We’re happy to consider requests for different designs, layouts or personalisation options where possible.

Please contact us before placing your order with your ideas, and we’ll let you know what we can accommodate. Some designs may have limitations due to the size, shape or embroidery area of the product.
We’ll always do our best to create something that’s unique and special for you!

Please make sure your delivery address are correct before placing your order.
If you notice incorrect address details, contact us immediately. If your order has not yet been put to dispatched, we will do our best to update the address where possible.
Once your order has been placed to dispatched, we may be unable to change the delivery address. Please double-check your details carefully to avoid delays or your parcel being returned.
If your address details are incorrect no replacement or refund will be provided as it is the customers responsibility to provide the correct details & they will need to repay postage when/if it is returned to us.

We’d love to hear what you think!
Once your order is eligible for a review:

Sign in to your Etsy account.
Go to Purchases & Reviews.
Find your order and select Leave a Review.
Choose your star rating and add a comment.
Add a photo if you’d like, then submit your review.
Your feedback means so much to our small business and helps other customers too. Thank you for your support!
By purchasing from this store you agree to all the terms listed above.