TheBarkingTagsmith

Welcome everyone! We hope you find something that you like here. Remember, you can always message us about custom orders too!

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**Delivery Policy**

We strongly recommend that you upgrade your postage to receive tracking on your order. This enables both you and The Barking Tagsmith to keep an eye on your order when in the postal service. Please note that once your order has been shipped, The Barking Tagsmith is not liable for any loss or damage to the product caused by any postal service.

*NOTE: Business Day means any day during the normal working week being Monday to Friday and excludes weekends and Public Holidays.

While we try our best to have your order arrive on time please be aware that once your order has been shipped, The Barking Tagsmith will not be held responsible for any delays in receiving your order. We therefore strongly recommend that the upgraded tracking option is selected at checkout. If standard postage is selected at checkout we suggest you check with your local postal service for any potential delays or interruptions.

**Postal Address Policy**

We strongly recommend that you confirm you have supplied the correct postal address at the time of checkout. The Barking Tagsmith will not be held responsible for any incorrect information supplied by the customer at the time of order. Should an incorrect address be provided and the order has already been shipped, the customer is responsible to inform The Barking Tagsmith of the error and will be expected to pay any additional costs for standard postage with tracking.

Should The Barking Tagsmith received a returned order due to an incorrect address, we will inform the customer who will then need to update their postal address and will be expected to pay any additional costs for postage with tracking.

***Returns, Exchanges & Cancellation Policy***

If you have received your order and there is an error within your product please contact The Barking Tagsmith directly so that we can offer a solution.

The Barking Tagsmith are happy to re-issue a completely new product, at no additional cost due to you, should the error be that of The Barking Tagsmith and not by the customer at the time of order. Any spelling errors at that time of order are not the responsibility of The Barking Tagsmith and The Barking Tagsmith will not be held liable for any orders shipped as per the original order. Any additional costs due to the re-issue of a new product due to an error at the time of order may be payable by the customer.

If you would like to cancel your order you must do so within 2 hours of the original order. Please contact The Barking Tagsmith directly to cancel provided we have not already started to work on your order.

We do not accept returns or exchanges if you change your mind.

Please note that custom or personalised orders cannot be returned or exchanged due to the nature of these orders.

Happy Shopping!

The Barking Tagsmith