TheEdibleDesignCo

The Edible Design LLC, home of the Original Cut Out Monogram Drink Topper

Below are some of our FAQs!

Q: How many toppers do I get for the price?
A: How many toppers you get for the price depends on the size you choose:
20 toppers - 1.5inch
12 toppers - 2 inch
12 toppers - 2.5 inch
6 toppers - 3 inch

Q: What is your processing time?
A: Our regular processing time is 5 to 7 days (not including weekends)
Our fast processing time is 1 to 2 days.
Please keep in mind we will not ship your order until proof has been approved, so if you are in a rush, please keep an eye out for our messages. Refunds cannot be issued due to late deliveries under standard or priority shipping. Refunds or exchanges can only be issued under our guaranteed methods, which are FedEx Express or Express Mail Shipping.

Q: Will you send a proof?
A: Depending on the product, a digital proof will be emailed to you for approval. If not approved within 4 days, it will be shipped without approval. No changes can be made after your order has been processed and shipped. I DO NOT SEND PHYSICAL PROOFS OR SAMPLES. If you want to sample our products, please order one set to test out.

Q: How long will my topper last in my drink?
A: Times vary according to the consistency of the drink. Foamy or thicker liquids will allow the toppers to last longer, while thinner liquids will cause the topper to lose its shape faster. Wafer paper toppers will last around 10 to 25 minutes with the image intact. Clear edible toppers will last 5 to 20 minutes with image intact.
Please note: The toppers don't completely dissolve into the drink. After the image is gone, people either eat it or put it aside. Dunking the topper into the drink or getting the image wet will cause the ink to lift and run into the drink.

Q: What are your hours?
A: We are a small business so we are always working around the clock but we are less active on weekends in order to spend time with our family. We always try to reply to messages within 24 hours time. We do not call customers but feel free to shoot us an email at theedibledesignco [!at] gmail.com

Q: Do you offer bulk pricing?
A: Our big discounts start at 250 toppers but if you want to order less, please send us a message with your bulk inquiry and we will provide pricing.

If you have any other questions, please do not hesitate to ask.