BurnSassy

Please note we are a UK based company and postage internationally is based on weight. So the amount being charged is purely to cover the cost of international postage.

Please be aware that complimentary matches and seeds do not get sent out with our smaller 180ml amber jar orders and are not sent out with any international orders as they are prohibited from being sent through the postage systems internationally.

We offer a complimentary pack of basil seeds and branded matches with our orders (Exclusions apply as stated in the FAQ above). Please note we will provide a pack of basil seeds per jar and one pack of matches per order.

All our items are sent packaged with tissue paper wrapped around the entire contents of the parcel. This does not need to get specifically requested on orders and comes as standard.

Whilst all our advertised 30cl candle jars carry the same volume of wax, they may differ slightly in dimensions due to using different suppliers for different colours. This is caused by slight differences in both glass and base thickness.

We on occasion will use different couriers with a comparable service/delivery timeline. If the royal mail service is facing issues that we believe may cause delay due things such industrial action or other unforeseen circumstances.

Our 30cl jars are the pink, black or frosted jars that state they are 30cl in the listing description. Our amber apothecary jars with a lid are NOT 30cl jars. This distinction is being made in regards to which candles come with the complimentary basil seeds, matches and gift box. Some exclusions do apply as stated above.

Please note that a number of our candles are for specific years as will be stated in the listing title and the listing description, for these listings the year is not adjustable, so if a specific year candle is purchased the year stated in the listing is what will be sent out to you. We are not held liable for incorrect items being purchased. The only exception to this is where we have confirmed prior to a purchase being made that a different year can be ordered through a specific year candle listing. Please note if no year is specified and the term "Any Year" is used in the title, then any viable year can be selected.

The dispatch timelines of our items for standard delivery is up to 6 business days and first class delivery up to 4 business days. If we dispatch an item earlier Etsy will update the "estimated" delivery timeline, to give you a better idea of when it may be expected, but we will always* work to the delivery timeline advised to you at the time of placing your order and provided in your confirmation email.
*the expected delivery is only adjusted when couriers are experiencing times of delay (such as around Xmas) and if any extension needs to be added to the estimated delivery timeline being provided by Etsy at the time of placing the order, we will advise of this in the "shop notice" section at the top of our home page of our shop.