ShopElizabethAshley

Current production time is 1-3 business days (M-F) on all items. Please note that this may vary depending on each listing and how many current orders we may have to complete be so please be sure to read over the exact listing for the correct production time because it may vary.

Processing your order does not begin until the day AFTER you have made your purchase.

The 1-3 business day processing time does not include shipping. Standard shipping is an additional 3-6 business days flat rate but you can always upgrade your shipping at checkout to receive your items faster.

Please note that the processing time is subject to change at any time due to the amount of current orders.

All items with vinyl personalization are not dishwasher safe and are not microwavable. I do not recommend using a dishwasher. To ensure the longevity of your items you must treat them with care. All items must be hand washed in cool/warm water. If you must wash over the vinyl then do so gently. Please do not scrub hard.

Every order comes with care instructions.

All vinyl used to create our items are permanent vinyl and the BEST quality vinyl available. We use nothing but the best for our customers and can ensure that with the proper care your items will last for years. The longevity of your vinyl decals or items created with vinyl will depend on how you care for your items.

Yes. You can order multiple items in one order without having to pay for items separately. Simply add all the items you would like to your cart. Then at checkout all of your items will end up on the same order and you will only have to pay once.

If you need items shipped to different addresses then you will need to place the order separately for each address needed in order for them to be shipped to the appropriate locations.

Unfortunately once your order has been placed you are unable to change the shipping address. All orders must be shipped to the address provided at checkout.

Once the order has been shipped if the address is invalid you can wait until the order is returned back to us then pay for additional shipping for the order to be shipped to the correct address.

If you are aware of the address being incorrect prior to us creating your order than you have the option to cancel within 24 hours of your initial purchase. Upon cancelling you will be able to reorder the items with the corrected shipping address.

It is highly recommended that you message prior to ordering to view different fonts.

However, proofs are offered upon request. The only proofs offered are images (prior to printing) that can showcase different font options. Once a proof has been sent you will have up to 48 hours to confirm if you would like to make any changes before your item will be shipped as is.

Yes. Custom orders can be created for you. Please send a message with the details for your customization.

Yes. Wholesale options are offered depending on the product needed. Please send a detailed message with product information you would like as well as the quantity amount for more information.

Please send a message prior to ordering if you have questions regarding sizing so you can be assisted. All sizes are listed in each description box for each product. If you ordered the incorrect size and need a new size you have the option to only reorder the product in the correct size needed.

All messages and inquiries are answered in the order received and are answered ASAP. Please note that during the day I am busy working on orders for you all so please allow 24-48 hours for a response during open business hours.

My customer service hours are as follows.

Monday - Friday: 8am - 6pm
Saturday - Sunday: Closed

Please note if you send a message after hours there will be a delay in receiving a response but as soon as the shop hours are open you will receive an immediate response to any inquiry.