We make beautiful, bespoke personalised gifts for all people of all ages
All items
Reviews
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Danielle on Apr 5, 2026
5 out of 5 starsRepeat purchase, love this item - so precious, highly recommend.
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Danielle on Apr 5, 2026
5 out of 5 starsI absolutely love this item, my go to when celebrating a new arrival for friends and family. Such good quality and great service, cannot recommend enough!
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Denise on Jan 21, 2026
5 out of 5 starsLovely blanket just took a long time to arrive. But Chester loves it.
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Roxiee on Jan 12, 2026
5 out of 5 starsCould not fault this item or seller whatsoever! Everything was I expected& sooooo much more!
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Laobhaoise on Dec 27, 2025
5 out of 5 starsPerfect as always! Our third year ordering and we'll continue to do so.
About TigAndRoo
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 12 hours of purchase
Privacy policy
More information
Frequently asked questions
Gift Wrapping & Gift Notes
Gift wrapping is available on all orders, Items will be gift wrapped in white tissue paper with a choice of coloured ribbon. (Some items have special gift wrapping options, see individual listings for these)
We can include a free gift note with any order, please add these details when ordering.
Custom and personalised orders
We will be unable to accept Returns, Exchanges or Cancellations for any order which is made to order or includes personalisation.
Please make sure when ordering that you spell correctly and ask any questions you might have about your order or the personlisation before ordering as once your order has been made we are unable to make any changes.
Sizing details
If you have any questions about the size of our items please get in touch, most products do have their dimensions written in the listing details
Care instructions
All our embroidery threads are colour safe and washable up to 90 degrees Celsius
if you have any questions about the care of any of our products please read the care labels attached to the product (if applicable) or contact us for further information
Can I return my item if I am not happy with it?
No, as all our items are personalised / custom made, we cannot accept returns, cancelations or exchanges on any of our products
If your item arrives damaged please get in touch as soon as possible and we will send out an exact replacement item if available or offer a suitable replacement / refund if an exact replacement is not available
if you have any questions about returns or your item has arrived damaged please get in touch
Will the embroidery show on the reverse of the item ?
Yes and no,
Most of our items you will find the reverse site of the stitching shows on the reverse of the item
Some of our items are specially designed for embroidery and the stitching is then hidden on the inside of the product and does not show
All loose threads / backing materials are trimmed and removed prior to posting
Can I Change My Delivery Address
Yes,
Please get in touch and we will amend the address details for you.
Care instructions
If your item does not have care instructions on the product when you receive it,
Please contact us for any details relating the the care of any of our products
Can I Change The Font If I Am Not Happy With The One I Have Chosen?
Unfortunately no, once sewn the orders cannot be altered and we are unable to accept returns or exchanges due to the personalised nature of our items.
If you are unsure about a font and how it will look, please get in touch and we would be happy to send a proof of your chosen font using the name you have requested so you can make sure you are happy with the choises you have made.
COVID-19 Deliveries
We use Royal Mail standard services to dispatch the our orders.
Due to the pandemic Royal Mail have been slower than usual delivering many parcels, due to this please allow extra time for you items to arrive.
Unfortunately providing your parcel was dispatched withing the allocated dispatch dates we are unable to take responsibility for delayed deliveries due to courier delays as these are out of our hands.
Please allow up to 10 working days from the date of dispatch to receive your items, after this date they may be classes as lost and we can offer you a replacement item.
If you have any questions regarding delivery or you need you item for a specific date please get in touch and we can advise on the best delivery method for you
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