ToyingAround

I am happy to work with my clients on special orders when possible. If you are looking for a particular color or size that I do not have listed in my shop, feel free to contact me and I'll work closely with you to achieve your desired inquiry. Please note there are no returns on custom work for any reason. My custom work is based off my current bandwidth.

* Custom Woodwork:
I now work close with a fellow Etsy member to create custom unique wood pieces just for you. Send me your custom ideas. There are no returns, refunds or exchanges on custom items for any reason. Your custom item is personal, a one of a kind piece, therefore once your custom item is made It belongs to you and I won't be able to resale it within my shop.

If you feel like shipping is high, please contact me with your zip code so I can look into the best possible shipping options for you. Please keep in mind shipping is based on the size of the box plus the weight along with where you are located.

Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests! Communication is KEY!

Order Minimums: Depending on item wholesale orders typically start at 50 pieces / $150 order minimum

Discounts: I offer bulk pricing based on quantities ordered. The more you order, the better the pricing per piece.

Customization: Many items can be customized (unfinished, cut to size, custom image on wine stoppers) depending on your needs.

Turnaround Time: Most wholesale orders ship within [1–3 weeks], but I’ll provide an exact timeline based on your order size.

Shipping: I ship USPS, Fedex and UPS with tracking, and I’m happy to quote shipping costs before you place your order.

If you let me know what items and quantities you’re most interested in, I can put together a custom wholesale quote for you along with shipping cost.

Since every HobKnobin piece is handmade and customized just for you, we’re unable to offer refunds. But don’t worry—your order is automatically insured up to $100 through USPS. If something arrives damaged, you can easily file a claim with USPS here: https://www.usps.com/help/claims.htm and they’ll send payment once it’s approved. To help with your claim (these are USPS rules) -take clear photos of the item and packaging and hold onto the box until USPS gives next steps. If you’d like extra coverage beyond $100, just message me before checkout. Please report any damages to us within 48 hours so we can guide you through the process quickly.

All orders will be processed in our standard 3-5 business days. If you need it SOONER, please contact me to discuss faster shipping options or a rush order turnaround fee.

ToyingAround is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department. I will be happy to help reach out to my contact with USPS and send you any updated information they provide.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

Its important to know NO coupon codes or discounts can be applied to bulk, wholesale or custom items even if my shop is running a sale at that time.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment and no refund will be offered. Please always double check your shipping address to avoid any delays or returns. I ship using varies different carries such as USPS, Fedex and UPS. If you require a specific carrier, please send me a message before ordering to discuss the best shipping method for your particular address.

I do my best to keep shipping rates accurate, but because my products are made from natural wood (weights can vary) and shipping multiple items together can be tricky, there are rare cases where the actual shipping cost is higher than Etsy’s estimate. If that happens, I’ll message you with a screenshot of the exact charge and provide a secure invoice link for the difference. This rarely affects U.S. orders but is more common with international shipments. You’re always welcome to contact me before purchasing to confirm shipping rates. Thank you for understanding and supporting my small business!