Welcome to WEEKDROP
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About WEEKDROP
Shop members
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Dai
Owner, Customer Service
Owner of WEEKDROP
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: before item has shipped
Privacy policy
Terms & Conditions and Right of Withdrawal
More information
Frequently asked questions
Processing Times
All of our items are made-to-order by a member of our team!
There is a one business day processing time for standard orders, and one to three business days for personalised orders.
All of our orders are processed around 7am - 9pm, Monday to Friday (only), so orders placed after this window (and out-of-hours) won't be shipped until the following business day.
If you have an urgent request, please let us know! While we can't guarantee expedited processing, we will always try.
Shipping Times
UK Orders - We use Royal Mail 24 Recorded Delivery for all UK orders. This is a delivery estimate of 1-2 business days.
US Orders - We use International Priority Tracked for all US orders. This is a delivery estimate of 5-7 business days.
EU Orders - We use International Priority Standard for all EU orders. This is a delivery estimate of 3-5 business days. Orders of two or more items are upgraded to International Priority Tracked at no added cost.
Rest of World - We use International Priority Standard for all orders to the rest of the world. This is typically a delivery estimate of 5-7 business days, with some exceptions;
Canada & Asia - 5-9 business days
Australia & New Zealand - 5-10 days
Late, Lost & Missing Orders
Etsy now offers full refunds for any orders that arrive late, are lost, or otherwise not delivered due to delivery issues, up to $250 in value, through their new Purchase Protection Programme!
This is where Etsy funds the cost of the full refund, meaning neither the buyer nor the seller is at a loss.
For orders up to $250, simply raise a case against the order and Etsy will automatically issue a full refund.
For orders over $250, sadly, Etsy's Purchase Protection does not apply, so we will need to investigate this with the postal service, although we will happily offer either a replacement or a full refund if the order is unrecoverable.
Incorrect & Damaged Items
As this will only happen where we have made an error, we will always cover your order with a replacement or full refund if the incorrect item is delivered or if the item is damaged.
There is no need to return incorrect or damaged items (please consider donating if possible), although we will require a photo of the item you received for confirmation.
This is in addition to Etsy's own policies & your statutory rights.
Returns & Exchanges
We are happy to accept returns for standard orders!
Please keep in mind that we cannot accept returns for personalised orders.
Please also note the return process does not apply to orders that are;
- Delivered late
- Damaged item
- Wrong item
The item will need to be returned within 30 days of purchase, not worn (although trying the garment on is fine) and not washed or dirty.
We are happy to exchange the item for a different size or colour, or issue a refund.
Unfortunately, we can’t cover any additional postage to return the item to us, however, we are happy to cover the additional postage of sending a new item out to you if you choose to exchange the item.
Please contact us via Etsy Messages to arrange a return.
Sizing Information
All of our items are unisex!
Please check out the fit guides, sizing images and the text description in the listing for the size guides and exact measurements, as different garment types have different fits.
Care Instructions
To keep the garment & print safe, we recommend following the below care instructions, however, if unexpected damage (such as damage to the print) or unexpected change (such as shrinking) occurs, please get in touch with us via Etsy Messages so we can investigate.
• Wash inside-out at 30ºC (low) on a gentle cotton wash
• Tumble-dry on low
• Iron inside out, not on the design area
• Do not dry clean
Printing Methods
All of our items are made to order and printed in-house by a team member.
We specialise in two types of printing methods;
• Direct-to-garment (DTG) for multicolour & complex designs
• Heat-transfer-vinyl (HTV) for simple single colour text designs
DTG is a printing method in which the design is printed directly onto the garment, giving it a natural, professional feel. We use only water-based inks to support environmental sustainability and responsibility.
HTV is a printing method in which the vinyl sheet is transferred to the garment using a heat press for simple designs, creating a bold, precise finish.
Gifting Options
Unfortunately, due to our order processing, we cannot offer gifting options such as gift messaging, wrapping, or packaging, however, we will never include a printed invoice in your parcel, and we will only provide electronic invoices upon request.
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