WoodSymphonies

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that We do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information we Collect

To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.

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Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

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Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

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Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, We may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

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Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, We may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If We am deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer.

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Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we am required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to our processing of some of your information based on our legitimate interests. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

EU right of withdrawal

Buyers in the EU have the right to withdraw (cancel or return) an order within 14 days of delivery, unless you inform them of a valid exception.
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How to Contact Us

If you have any questions, you may contact us through Etsy conversations.

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Our GDPR Policy

1. Introduction

At WoodSymphonies we are committed to protecting the privacy and security of our customers' personal information. This GDPR (General Data Protection Regulation) policy outlines how we collect, use, store, and protect your data in compliance with the GDPR regulations.

2. Data Controller

The data controller for your personal information is WoodSymphonies. If you have any questions regarding the use of your data or this policy, please contact us through messages.

3. Information We Collect

We may collect and process the following types of personal information:

Contact Information: such as name, shipping address, email addres and telephone number.
Transaction Information: details about purchases you make on our Etsy store.
Communication Information: correspondence and communication records between you and us.
Website Usage Information: data collected through cookies and similar technologies when you visit our Etsy store.

4. How We Use Your Information

We use your personal information for the following purposes:

To process, fulfill and ship orders you place on our Etsy store.
To communicate with you about your orders, inquiries, and requests.
To provide customer support and resolve any issues you may encounter.
To comply with legal and regulatory obligations.

5. Legal Basis for Processing

We will only process your personal information when we have a legal basis to do so. This includes:

The necessity to fulfill a contract, such as processing orders you place on our Etsy store.
Compliance with legal obligations, such as tax and accounting requirements.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. We generally keep your data for the following time period: 4 years.

7. Data Sharing

We may share your personal information with third parties in the following circumstances:

With service providers who assist us in operating our Etsy store and providing services to you.
With legal or regulatory authorities if required to comply with legal obligations.
With your consent or at your direction.

8. Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in jurisdictions outside the European Union. If we transfer your personal information outside the EU, we rely on legal mechanisms such as Privacy Shield certification or standard contractual clauses to ensure your data is adequately protected.

9. Your Rights

Under the GDPR, you have certain rights regarding your personal information, including:

The right to access and receive a copy of the personal information we hold about you.
The right to rectify inaccurate personal information we hold about you.
The right to request the erasure of your personal information.
The right to restrict or object to the processing of your personal information.
The right to data portability, where applicable.

10. Data Security

We are committed to ensuring the security of your personal information and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

11. Changes to This Policy

We may update this GDPR policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Etsy store.

12. Contact Us

If you have any questions, concerns, or requests regarding this GDPR policy or the processing of your personal information, please contact us through messages.

Effective Date: 5 January 2025

This GDPR policy is effective as of 5 January 2025 and replaces any prior policies relating to the same subject matter.