ZOLNAR

The size chart can be found among the listing photos.

If you're unsure about sizing, I can recommend the best fit or make a custom-size piece for you. Please include your measurements in the message:

1) Chest / Bust
2) Underbust (women only)
3) Waist
4) Hips (at the widest point)
5) Height
6) Shoulder width

For gloves and arm warmers: measure around the palm (without the thumb), plus wrist, forearm or upper arm, depending on the length.

Clothing & Accessories
• Cold machine wash (30°C / 65°F)
• Do not bleach
• Do not tumble dry
• Hang on a hanger and let it dry. You can iron the garment from inside out when it's a bit wet.
• Iron inside out while slightly damp
• Use low heat (110°C / 230°F), steam or dry

Softshell Care

• Empty all pockets and close zippers or fasteners
• Turn inside out
• Use detergent for technical fabrics (no bleach, fabric or water softeners)
• Wash separately, gentle cycle, 30°C / 86°F
• Rinse thoroughly
• Do not spin-dry or wring
• Avoid dryers — hang to air dry

Express courier shipping (FedEx, UPS, DHL) is available as a SHIPPING UPGRADE. Can't find one for your country? Contact us before buying and we'll add it. If the upgrade country doesn't match the delivery country, we'll ship by Latvian Post; no refunds for wrong upgrades. Delivery after dispatch: express 1–3, courier 2–4 business days.

Cyprus & Malta: courier rates are higher, so please choose “USA delivery | Express Courier” (your rate). Orders with EU courier upgrades may be cancelled and refunded.

Please add your PHONE NUMBER (in the address, as an order note or in a message) so the courier can arrange delivery.

Your tracking number is in the dispatch email and on your order page. Track here: https://www.track-trace.com/post

Orders ship within 1–7 business days:
▼ Accessories: 1–3 days
▼ Clothing (1–4 items): 1–5 days
▼ Clothing (5+ items): 1–7 days

Made-to-order and custom items may take longer — ask and I'll tell you when your order is scheduled.

Latvian national holidays may affect these times. We take two breaks a year: Christmas to early January, and two weeks in mid-July/August; orders placed during a break ship after it. Changes are announced in the Shop Announcement — please check it before buying.

All parcels have tracking. A parcel delivered to the address you provided is considered delivered. If tracking shows "delivered" but you don't have it, please check with neighbours, reception, parcel lockers and your post office, then contact me within 14 days of the delivery date so I can open an investigation with the carrier.

If the carrier confirms the parcel was lost or misdelivered, I'll send a replacement or refund you. Outside the EU, as far as the law allows, the risk passes to you when the parcel is handed to the carrier.

You can also use Etsy's Purchase Protection program: open "Help with order" on your Purchases page, and Etsy will review the case and may refund you

I make custom and personalised orders. Please include your chest/bust, waist, hips and height for clothing, and around the palm (without the thumb), wrist, forearm and upper arm for arm warmers.

Custom-made and adjusted garments can't be returned or exchanged unless they are faulty. Thank you!

Accessories like arm, leg and neck warmers and bags are sold separately.

SALE ITEMS are leftovers from our stock. If your size isn't available, we can make the same design from other fabrics for the original price + 15%. Such a piece is custom-made and can't be returned unless faulty.

DECEMBER: sorting centres worldwide are overloaded, so delivery can take longer than usual.

You're responsible for a correct address and phone number, following the tracking and collecting the parcel on time. We check tracking sometimes, but not every parcel and not always.

If you see that your parcel is coming back to us, please message us. We can reship it at your cost, or refund the order minus shipping both ways and any fees charged to us.

Outside the EU: if import taxes or fees for returning the parcel to us are excessive, we'll try to let you know. If we don't hear from you within a week, we may refuse the parcel; the carrier may then dispose of it and no refund is due.

Latvian Post parcels usually need a signature — if you miss delivery, reschedule or collect it at your post office.

Return within 14 days of delivery. EU buyers: request within 14 days of delivery, ship within 14 days of the request.

Items must be unworn, unwashed, with all tags, in original packaging, free of odours (perfume, smoke, softener) and pet hair. Until you send it, store it folded in its packaging. If extra work is needed to restore an item, up to 15% may be deducted; items not meeting these conditions may be sent back at your expense.

Return shipping is paid by the buyer and must be tracked. Put your order number inside and send us the tracking number within 3 days. Refunds follow a few days after we receive and check the item. Custom-made and hygiene items: no returns unless faulty.

Full policy: zolnar.com/policies/refund-policy

Returns from outside the EU: ship DAP and declare the parcel as "Returned goods" ("Return of goods to the manufacturer"). The original shipping cost, import duties and taxes of the original shipment, and any customs or handling fees charged in Latvia on the return are non-refundable and deducted from the refund.

Return parcels travel at the buyer's risk until they reach us. If a return can't be delivered because of a wrong address, or comes back to you, the return isn't completed. If a return is lost, first file a claim with your carrier; if their compensation doesn't cover the item's value, we'll refund the difference.