Announcement
For cheaper prices, cheaper shipping & more please shop at www.ashandquillcandles.co.uk (this is due to Etsy’s increase in fees)
Shipping to UK & Europe Only
Updates on Postage
t at As I'm sure most of you appreciate, Royal Mail and other couriers and delivery services are currently under enormous strain, they are operating on 40% increased postage with 20% less staff, so there are some delays in some countries and some parts of the UK. Please bear with both me, and these services during this time as your parcels may take longer to arrive. If . your parcel is a gift I recommed you order it at least a few weeks in advance.
If you do think your parcel may be lost I will, as always, replace the order. However please understand tat the time taken for a parcel to be considered lost has now changed due to the delays, so please don't contact me until after this time has passed:
UK - 3 WEEKS
EUROPE - 1 MONTH
I appreciate how frustrating this and trust me its frustrating for me too, I've always prided myself on getting your orders to you as soon as possible, so it's not great for me when I hear that people are still waiting especially when this is regarding gifts. Hopefully things will get better in the coming months.
An extra bit of information for UK . customers is that first class mail is taking the same kind of delays as second class so I would reccomend either saving your money and using second class or using the extra few pence to pay for tracked mail instead.
I hope this information helps and if you have any questions at all please dont hesitate to contact me.
Love,
Leonie xx
Featured items
Items
All Items
Reviews
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Paria on Aug 29, 2020
5 out of 5 starsperfect birthday present for my mum! we lit it during our biannual binge of the 1995 BBC series :)
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Hayley on Jul 18, 2020
5 out of 5 starsI love the scent of this candle! It was worth the wait, and its very pretty!
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Abi on Jul 16, 2020
5 out of 5 starsBrought as a gift so i didn't get to see it personal but My friend loved it!
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Nicole on Jun 25, 2020
5 out of 5 starsSmell is unique and beautiful just like Jem. Came in really great time especially with all the COVID19 deliveries
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Finch on Jun 23, 2020
5 out of 5 starsI'm loving the smell of this candle (lemongrass and ginger). Its subtle and not overpowering like some candles can be. The seller is awesome too! Can't wait to light my other 2!
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About AshandQuillCandles
A bookish girls dream
Shop members
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Leonie
Owner, Designer, Customer Service
I’m Leonie owner of Ash and Quill candles. As a book lover I wanted to get involved with creating something which represented my love of fandoms. All candles are hand poured by me and made with love.
Production partners
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Wholesaler
Chesterfield, England
Wholesaler of unique goods
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Custom and personalised orders
I no longer offer a single custom candle purchase but you can buy a candle made with your Instagram handle on it. Just leave a note at checkout specifying scent, colour and label quote. You can contact me anytime through the contact us page or via Instagram if you have any questions. I now offer a dream box service where you can get a box of customised candles.
Sizing details
Candles can be made in either 7oz or 4oz sizes. The 7oz Jar is round and the 4oz Jar is hexagonal.
Gift wrapping and packaging
Gift wrapping and messages can be added on request please select this at checkout.
Wholesale availability
I can send wholesale candles but will require 7-10 working days to complete an order. Minimum order amount 25 candles.
Care instructions
Please contact me if your parcel does not arrive within a week of the estimated shipping date. If your candle(s) arrive broken or damaged please retain the original packaging and send me photos of both the damaged item and the packaging in order for me to claim from Royal Mail. If photos of both packaging and item are not provided unfortunately I will be unable to issue a replacement. If photos are provided I will issue a replacement order within 2-3 working days via the same delivery method originally purchased. The nature of soy wax is such that it can melt very easily when exposed to high temperatures. No replacements or refunds can be given for candles which have melted in transit or on arrival i.e. if left in a hot mailbox.
Shipping
How long does it take you to make a candle and ship it?
Current lead times on orders are 3-5 working days.
Dream boxes 5-7 working days.
Monthly boxes and mini sets are shipped at the end of the respective month.
Do you offer international shipping and how long does it take?
I can ship to anywhere in the world and shipping depends on the option you choose at checkout. Economy shipping can take several weeks but I have not yet come across an item taking that long. Usually 2-4 weeks for Australia and 2-3 weeks for the US is the longest shipping times. Upgrading to a standard or tracked service can get your items there much quicker, 5-7 days.
how is your company affected/How are you helping/What advice do you have around ordering during the current coronavirus pandemic?
I would like to offer some reassurance around the current pandemic. I have implemented several things to ensure that myself and my customers are kept protected during this unprecedentedly distressing time.
Hygiene is and always has been the utmost priority in my house where I make my candles. I wear gloves and a face mask while making candles and constantly washing my hands, I have increased my hand washing even more. Because I make candles at home I am also always cleaning down surfaces. All packaging is stored away and myself and my husband are both currently practising social distancing as well as working from home and not receiving visitors to our home at this time.
how is your company affected/How are you helping/What advice do you have around ordering during the current coronavirus pandemic?
Royal Mail guidance is that it is still safe to continue sending and receiving parcels in the UK and Internationally. There is more information on their website about this and the procedures they have put in place and you can view that here: https://www.royalmail.com/d8/coronavirus-changes-service to practice social distancing in line with government guidelines I will also now be only shipping parcels once a week on a Saturday this will enable me to protect myself and others as much as possible, I will be dropping the parcels off in a mail sack at the sorting office to minimise human contact. Lastly I appreciate all of your continued support, I do not want to have to say goodbye to Ash & Quill Candles during these terrible times.
Seller details
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