All orders will be shipped by the date listed on your Etsy receipt, unless you have received confirmation from a staff member that your order will ship prior to the date listed on the receipt.

As we work with various printers and production partners, the production time for each product type varies. Additionally, for custom and personalized orders, we include 2-4 business days for design proof development.

Once a personalized design proof is approved, the order will be shipped on date listed on the Etsy receipt. However, if we have the capacity and ability to ship an order sooner, we will do so.

For glass etching, if you will be processing a small batch of products of 50 or less, one stencil is all you will need. However, if you will be working with 50 or more items and depending on your time frame, you may want to purchase one stencil for every 75-100 products, to decrease your overall production time.

For painting, if are working with acrylic enamel paint, we suggest you purchase 2 stencils for every 50 products.

With every order, we provide free instructions in PDF format for 1) using a silk screen stencil with glass etching cream (Armour Etch or Etch All Glass Etching Cream) and 2) using a silk screen stencil with paint.

Additionally we have an sample application video on YouTube:
http://youtu.be/AVpcTnVkBX8

The production process for the development of a reusable silk screen stencil is more involved than a die-cut stencil. Our pricing for our stencils includes the time for the proof/design creation, materials, labor and our creativity. Additionally we include a pro-rated fee for our usage of electricity and water. ^_^

With every personalized order, we provide 2-3 rounds of revisions. We work with each client until they are satisfied and approve a design for finalization or production.

Given the amount of time it can take to revise a design, be it changing the layout, searching for fonts or design elements, we no longer providing digital proofs for free.

However. we do offer the option to purchase a $5-$50 design proof which allows for the preview of a design before an order and for us to be compensated for our time.

This fee is non-refundable, but to-date all our clients have moved forward with a purchase.

Some designs are completed in minutes while others are completed in days. The time I put into each piece is reflected in its price.

A design that takes me less than 60 minutes to create will be much, much less than one that took me over 8 hours to complete.

Additionally, I don't nickel and time my customer and clients, and I always give each project something extra. Each design, even a template design, will be unique to each customer/client. I will usually add some little details or I may inject a whole new twist.

Ultimately, my primary objective is to produce a design that is worth of every cent of your money.

Etching with silk screen stencils can have a learning curve for some, which is why we suggest each client conduct beta tests to get practice using both the dry and/or wet application methods.

Practice, practice, practice using a couple of test products ^_^. We suggest testing alternate application methods as it allows each user to discovery what works best for their skill set with the products being used. While the PDF instructions and videos are very detailed, and provided as a bonus resource to our clients, they are in no way a one method fits all framework.

Depending on the product, materials used and the user's skill set, one coat of glass etching cream make be all that is necessary or perhaps two coats may be needed. Or perhaps the dry method works better than the wet method, or maybe a different paint works better.

We provide free PDF instructions for using glass etching cream and paint, which provides a good foundation for the process.

However, we strongly suggest practicing and discover what works best for all the variables of a project.

Please inform us of any printed product issues within 24 hours of reception with photos. If we are not notified with 24 hours of delivery with photos of any issues, we can not assist you with any replacements.

I will accept a cancellation within 24 hours after an order is place. Once the first design proof has been provided, an order can not be cancelled.

There are no refunds on instant downloads, digital files, personalized and custom products.

If you have questions or are unsure about a product, please contact us prior to make a purchase. We will gladly answer any questions you may have.

Mandatory and voluntary design proofs are provided for each customer / client to review a design for spelling and layout errors. It is each individual's responsibility to review their proof before approving a design proof for production. If any grammatical or design errors are found post-production, no refund, no reprint or partial refund will be given.