camillascollectionco

We do accept returns for our products under the following conditions.
Returns must be requested within 14 days of receiving your purchase.
All items must be sent back in the same condition that it was received in order to receive a full product refund. Any item damaged from use, general wear and tear, we will not accept.

Cancellation requests will be honored if requested within 2 days of purchase.
Shipping and processing fees are non-refundable.

All CUSTOM ORDERS & PERSONALIZATIONS are final sale and not eligible for a return. Shipping and processing fees are non-refundable.

Please reach out to us via email to process a return.

Order processing is the amount of time needed to complete your order once we receive it before its shipped out. Each and every ceramic piece is thoughtfully handmade in our studio, so we appreciate your patience.

• READY TO SHIP: 1-3 BUSINESS DAYS
• MADE TO ORDER: 3-4 WEEKS*
• MADE TO ORDER DINNERWARE: 8-10 WEEKS*

*WHY SO LONG TO SHIP?: I am consistently working on multiple orders and they are worked on in the sequence they arrive. Every order is hand-crafted from start to finish and we appreciate our customers patience as they await their specially made pieces.

We will gladly accept the return of any merchandise that may have been damaged during shipping and can offer replacements. Any item damaged from use, general wear and tear, we will not accept.

If your order arrives damaged please reach out to us right away so we can offer replacements.

Please send an email accompanied by photos of the damage for our records.

Rarely, packages can get lost in the mail. However, if tracking provides a positive delivery notification, Camilla’s Collection is not responsible for missing, lost or stolen packages. Please reach out to us if you have not received your order.

If you receive an incorrect item please reach out to us so we can help rectify your order.

Our pottery is food, oven (up to 400°), dishwasher and microwave safe.
Due to the risk of thermal shock and breakage, it is recommended to gradually heat and cool the pottery with oven use.
Hand washing with dish soap and and a scrub brush also works perfectly.
All of our pottery is free of lead and cadmium.

Our handmade ceramics are durable and able to withstand the most demanding everyday use.

We do accept custom & personalized orders on occasion. Please reach out to us via email with your idea and we can chat!

We carefully package each pottery piece to ensure both its safe arrival and beautiful presentation for our customers.

Every piece is bubble wrapped, brown paper wrapped and tied with a bakers twine bow. It is then placed in a hearty brown shipping box, cushioned with bubble materials and taped with the Camilla’s Collection name.

We create each of our pieces one by one, without using mass production molds. We stay true to our studio's handmade approach by using the potter's wheel and slab roller for hand-building. As a result, each piece will have its own unique look and feel, with slight variations in size, shape, and color being possible.

All pieces are also fired in our home studio. We fire at cone 05 for the first bisque firing (approx. 1900°) and cone 5 for the second glaze firing (approx. 2200°). Each piece is signed/stamped with the Camilla’s Collection name.

At this time, we do NOT offer wholesale options. However, if you are interested in placing a larger order, please reach out to us. We would be happy to discuss if we can offer a discount for your order size.

Please reach out to us with your desired order if you need it to arrive sooner then the current processing times. We will need to look at our current workload and your possible order and see if we MAY be able to accommodate for a rush order fee.