EssenceofMagick

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Refunds and Exchanges:

Due to the nature of our products, we unfortunately cannot accept returns or exchanges. All sales are final. BUT if there is an error in your order such as wrong item received, we will do our best to correct it.

Our products are handmade and limited edition. Once your order is placed through our system, it begins to be made (unless it’s an already made product). The sale is final and we cannot grant cancellations.

It is very difficult to cancel or change an order once it has been placed. Please contact me immediately if you need to cancel it. After you place your order, you have a 24 hour window to cancel it. I cannot grant cancellations/refunds once this time frame has passed. Please be mindful of this before purchasing.

Please make sure that the items in your cart are the items you want to purchase before placing the order. I cannot cancel your order after the 24 hour time frame has passed.

Please be aware that our processing time is 3-7 business days Monday - Friday. Thank you for your understanding!

Processing your order is the amount of time it takes to make it and package it, prior to shipping. Based on the amount of orders in queue, turn around time may vary and can take 3-7 business days. Orders are processed during business days only (Monday-Friday). During the holidays, turnaround times may be longer. If you opt for Priority shipping, this does not change the processing time, it only changes the shipping time with USPS. You will receive a notification when your order is shipped, along with a tracking number which is located in your account under “purchases”. You can check on your order at your convenience.

If you are purchasing multiple items for different addresses, please place a separate order for each address.

Essence of Magick® is not responsible for any incomplete or wrong addresses entered, stolen, misdelivered, returned, refused, or lost packages. In the rare case, if any of the above issues are present, please contact your local post office. They will provide you with the necessary steps to retrieve your package. We cannot locate or help with delivery of a package since the only information provided to us is the tracking number. The tracking number shows us the same information that is given to the customer. We do not replace or refund lost, stolen, refused or returned packages. Once an order is shipped, we do not have control over how USPS handles the package. If you use a shipping forwarding service, we are not responsible for issues.

If on the extremely rare occasion, an item arrives damaged due to transit, please contact us and send us a photo and a description of the damage within 24 hours of receiving your order. The case will then be evaluated and further steps will be taken. Decision is made on an individual basis. Please be aware that we cannot accept any claims for damaged items beyond the time frame of 24 hours after you receive the merchandise.

If buying body products, always conduct an allergy patch test on a small area of your arm and leave it on for 24 hours before committing to a full application. Consult your doctor if in doubt on using products with herbs, essential oils and fragrance oils. We cannot diagnose pre-existing conditions. By purchasing our products, you acknowledge the possibility that some people may have allergic reactions to various herbs and essential oils, and that we cannot predict nor do we have medical background information of our customers. Body products such as perfume oils, ritual oils, soaps etc. are for EXTERNAL USE ONLY. Avoid using on face and avoid open flames. Essence of Magick® is not liable for allergies or the misuse of any products purchased

Our products are to be used as spiritual aids. As with ALL spiritual products on the market, Essence of Magick® does not guarantee results. We are required to state that they are sold as curios only. It is the customer's sole responsibility to know how to use the products in their spiritual practice and to use them responsibly. We are not responsible for any misuse. We cannot provide spiritual advice. All product descriptions, services and other content provided is intended for informational purposes only and based on preserving traditions. By purchasing from Essence of Magick®, you accept our Terms & Conditions and Policy, and understand that you take sole responsibility for use and release Essence of Magick® from any and all liability.

For discounts, coupon codes must be applied during checkout. We are unable to apply coupon codes after they have expired. The system does not accept them. Please note that these coupon codes are limited to one per customer. Coupon codes cannot be combined with other codes.

Customer Information:

We receive your information directly from Etsy when you make a purchase and use their services. Your contact details such as your name, address and email are shared with us to process your order.

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode
• any information relevant to processing your order such as fulfilling your order and communicating about your order.

We will not sell, distribute or lease your personal information to third parties. We may use your personal information to communicate with you about your order.

Shipping candles and wax melts in the summer can prove to be a difficult task. To ensure your order has arrived melt free, I've made a change in my shipping schedule just for the warmer summer months. Candle and wax melt orders will only be shipped out at the beginning of the week to ensure they do not sit over the weekend. I only ship priority to make sure the candles arrive as quickly as possible. Thank you!