Most of the items in the shop are made to order (unless stated otherwise); exceptions are stickers which are ready to ship. Your items will only be made once an order is placed and the normal processing time is 5 to 10 working days. For custom orders and orders placed during sales event, the processing time required might be longer.

Please refer to the expected date of delivery that is provided by Etsy for details when your items will be shipped; majority of orders are shipped before this date.

All items are posted from Singapore via Singpost. In general the shipping time is around 10-15 workings days (excluding holidays); as advised by the postal service.

Please be aware that the time frame might be longer during holiday periods or due to unexpected weather conditions. From past experience shipping times during November and December can take up to 4-6 weeks.

YES (Limited). Tracking information is available but the level of information will vary by country and based on the updates made by your postal service provider.

All orders are posted as REGISTERED (insured) mail, which requires a signature upon delivery and depending on the country you are in, you might be able to track the status of your order through your local postal tracking service. This also includes all orders within Singapore.

Please be aware that if you are not at home at the time of delivery, your postman should then leave you a notification of an attempted delivery. They will not leave the package in your mailbox. Please contact your local post office more information.

YES. The standard shipping method for US includes the tracking number option. You will be able to track the status of the package as it leaves Singapore and arrives in the US for processing to when it is out for delivery. Please check via USPS.com (information will be available as and when USPS update the status).

No signature is required upon delivery and your package will be left in your mailbox. (This is a recent change in shipping policy for US - changed since March 8th, 2018.)

YES. The standard shipping method for Canada includes the tracking number option. You will be able to track the status of the package as it leaves Singapore and arrives in Canada for processing to when it is out for delivery. Please check via www.canadapost.ca.

No signature is required upon delivery and your package will be left in your mailbox. (This is a recent change in shipping policy for Canada - changed since May 1st 2017.)

The standard shipping method for all orders is REGISTERED (insured) mail, unless you are in the US or Canada or have opted for the shipping upgrade (if available).

This option is selected because the chances of your package getting lost is much less and since it is insured, I am able to raise a claim/case against the postal service in the event that you do not receive your items. However the postal service does require a signature upon delivery (as a delivery confirmation).

Cancellations can only be made on the day that the order is placed. Although most of my items are made to order, I do start processing your order as soon as I can. Please let me know if you have any questions.